Summary
Overview
Work History
Education
Skills
Languages
Hobbies and interests
Hobbies and interests
Timeline
Generic
Mary Rose Logronio

Mary Rose Logronio

Cavite City,PHILIPPINES

Summary

Friendly and reliable with strong communication and customer service skills. Skilled in handling cash transactions and resolving customer queries efficiently. Quick to learn, adaptable, and always ready to support team members. Always maintain positive attitude and deliver exceptional service. Gaming professional handling cash transactions accurately and managing electronic funds transfers. Ensuring compliance with casino policies, safeguarding assets, and providing excellent customer service. Well-versed in maintaining confidentiality and handling high-pressure situations with composure. Reliable worker providing customers with exceptional customer service. Committed to addressing client complaints, removing cheating players and maintained order in gaming establishments to offer visitors entertaining and memorable experiences.

Overview

4
4
Languages
13
13
years of professional experience

Work History

Cage Cashier / Tournament Registration

Pokerstars
Paranaque City, PHILIPPINES
11.2019 - Current
  • Provided exceptional customer service, responding to queries and assisting patrons with game-related information.
  • Managed high-volume transactions efficiently, maintaining accuracy under pressure in a fast-paced environment.
  • Verified customer identification and adhered to anti-money laundering regulations to maintain compliance with legal standards.
  • Facilitated the smooth operation of loyalty programmes, issuing rewards and tracking patron transactions for promotional purposes.
  • Processed financial transactions for casino patrons, including the exchange of cash for chips and electronic funds transfer.
  • Assisted in the training of new cashiers, imparting knowledge of casino policies, procedures, and regulatory requirements.
  • Announced winning numbers, paid winners and collected payments from losers to keep operations running smoothly.
  • Mediated and resolved disputes at gaming tables efficiently to maximise customer satisfaction.
  • Supervised players' actions, identified indicators of additive gambling and alerted supervisors to intervene and offer assistance.
  • Reconciled accounts by auditing cash and other remittances against recorded transactions to minimise company losses.
  • Monitored cash supply levels, requesting additional funds or making deposits as necessary to meet business needs.
  • Demonstrated strong problem-solving skills, resolving customer disputes and complaints with professionalism and patience.
  • Closed out tables at conclusion of shifts, reconciling balances with precision and accuracy.
  • Educated players on gaming rules and table etiquette to avoid inappropriate behaviour.

Brand Ambassador

Various Company
09.2014 - 12.2023
  • Educated customers about company products through product demonstrations.
  • Applied persuasive skills in convincing and converting prospective clients into buyers for increased sales.
  • Interacted face-to-face with customers to promote products and services and increase sales.
  • Followed company policies, standards and procedures in marketing goods and services to maintain professional brand image.
  • Demonstrated products and services to clients at commercial premises, exhibitions and private homes, aiming to sell merchandise and services.
  • Learnt product characteristics, features and functionality by reading product manuals and using goods.
  • Determined clients' needs and requirements by engaging customers at shows and marketing events.
  • Provided project support to facilitate campaign success.

Senior Bartender

Fluid Mobile and Resto bar
Muntinlupa City
05.2015 - 12.2017
  • Invented new mocktails and cocktails based on trends and requests.
  • Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
  • Trained junior bartenders and bar staff in mixology techniques, customer service excellence, and operational procedures.
  • Managed bar operations, including stock control, ordering supplies, and maintaining inventory levels for optimal service.
  • Resolved customer complaints with diplomacy and professionalism, maintaining customer satisfaction and loyalty.
  • Mastered over 50 cocktail recipes, delivering consistent quality and guest satisfaction in a fast-paced environment.
  • Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
  • Maintained brand image by keeping neat personal appearance.
  • Led team meetings to communicate targets, share feedback, and foster a collaborative working environment.
  • Cultivated a friendly and welcoming atmosphere, resulting in a 30% increase in repeat customers.
  • Delivered entertaining performances for customers when preparing and mixing drinks.

Drive thru / Cashier

Jollibee Foods Corp
Muntinlupa City, PHILIPPINES
05.2013 - 12.2015
  • Managed complaints with calm, clear communication and problem-solving.
  • Achieved service time and quality targets.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Actively listened to customers to fully understand requests and address concerns.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Trained and mentored employees to maximise team performance.

Education

BS Psychology

Lyceum of Alabang
Muntinlupa City

Muntinlupa National High School
Muntinlupa City

Skills

  • Customer service
  • Transaction management
  • Compliance verification
  • Loyalty program management
  • Staff training
  • Problem solving
  • Brand promotion
  • Teamwork
  • Positive attitude
  • Customer service excellence
  • Time-management
  • Active listening
  • Team Leadership
  • Sales
  • Client relationship building
  • Cash register operation
  • Up-selling
  • Critical-thinking
  • Decision-Making speed
  • Professional integrity

Languages

English
Advanced
C1
Tagalog
Proficient
C2
Spanish
Intermediate
B1
Japanese
Beginner
A1

Hobbies and interests

  • Julivit Langcauon
    Supervisor / Tournament Director
    PokerStars
    Email: Langcaounjulivit@gmail.com
    Phone 0927 701 2909
  • Ma. Teresa Timbas
    Senior Bank Teller
    BPI
    Email: Timbasteresa@gmail.com
    Phone 09432361833
  • Constancia Ines
    Correction Office1
    Bureau of correction
    Phone 09609415935

Hobbies and interests

  • Julivit Langcauon
    Supervisor / Tournament Director
    PokerStars
    Email: Langcaounjulivit@gmail.com
    Phone 0927 701 2909
  • Ma. Teresa Timbas
    Senior Bank Teller
    BPI
    Email: Timbasteresa@gmail.com
    Phone 09432361833
  • Constancia Ines
    Correction Office1
    Bureau of correction
    Phone 09609415935

Timeline

Cage Cashier / Tournament Registration

Pokerstars
11.2019 - Current

Senior Bartender

Fluid Mobile and Resto bar
05.2015 - 12.2017

Brand Ambassador

Various Company
09.2014 - 12.2023

Drive thru / Cashier

Jollibee Foods Corp
05.2013 - 12.2015

BS Psychology

Lyceum of Alabang

Muntinlupa National High School
Mary Rose Logronio