Mary Rose Divinagracia
Antipolo City, Province Of Rizal
Summary
Dynamic professional with a proven track record at Manpower Services Inc., excelling in customer relations and conflict resolution. Skilled in data entry and organization, I effectively managed high-stress situations, enhancing customer loyalty and satisfaction. Committed to delivering exceptional service and maintaining a positive first impression in all interactions.
Overview
3
3
years of professional experience
Work History
Receptionist
Manpower Services Inc
12.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Inspiro Relia Inc.
10.2019 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Business Administration And Management
ABE International Business College
Cainta, Province Of Rizal, Philippines10-2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Verbal and written communication
Timeline
Receptionist
Manpower Services Inc
12.2022 - 03.2023
Customer Service Representative
Inspiro Relia Inc.
10.2019 - 07.2021
Bachelor of Science - Business Administration And Management
ABE International Business College
Similar Profiles
Mayank Mayank null
Business Analyst-Non IT III at American Express (Manpower Services India Pvt Ltd)Business Analyst-Non IT III at American Express (Manpower Services India Pvt Ltd)
Glorylyn MallariGlorylyn Mallari
Bid Coordinator/ Junior Take-off Analyst at ISSM Manpower ServicesBid Coordinator/ Junior Take-off Analyst at ISSM Manpower Services
Krishnendu PariaKrishnendu Paria
Civil Engineer at 5S Manpower Services Pvt Ltd. (KEC International Private Limited)Civil Engineer at 5S Manpower Services Pvt Ltd. (KEC International Private Limited)