Mary Rose Diolata

• Mentored junior team members, contributing to their professional growth and development.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handling complaints leading to more customer returns.

Helped customers track delivery and purchase status.

• Managed laundry services, including washing, drying, folding, and ironing clothing items.
• Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
• Maintained a clean, safe, and organized home environment for family members.