MARY ROSE DE VERA
SENIOR MEMBER SERVICE REPRESENTATIVE
Lingayen, Province Of Pangasinan
Summary
Adept at driving customer satisfaction and retention, I leveraged my exceptional communication and financial literacy skills at Social Security System to enhance account management accuracy and compliance. Trained teams, fostering a culture of excellence and empathy, while my background in payroll and sales propelled revenue growth and operational efficiency.
Overview
17
17
years of professional experience
Work History
Senior Member Service Representative
Social Security System
10.2014 - Current
- Increased accuracy in account management, diligently verifying member information during transactions.
- Ensured compliance with federal regulations by staying updated on industry changes, applying necessary adjustments to internal processes accordingly.
- Boosted retention rates with diligent follow-ups on member inquiries and timely resolution of issues.
- Trained new hires in company policies and procedures, ensuring consistent quality of service across the team.
- Strengthened relationships with members through personalized interactions and attentive service.
- Improved member satisfaction by promptly addressing concerns and providing efficient solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Verified customer identification and documentation for compliant transactions.
JOB ORDER- CLERK
Department Of Education
06.2013 - 11.2013
- Played an integral role in achieving departmental targets, consistently meeting or exceeding personal performance metrics while contributing positively towards team success overall.
- Promoted a positive work environment by effectively communicating with colleagues across departments and fostering teamwork in achieving common goals.
- Reduced order errors by diligently reviewing all details before submitting to the fulfillment department.
- Facilitated smooth transitions during times of change, such as system upgrades or policy updates, quickly adapting workflows accordingly.
Payroll Coordinator
Ace Promotions And Marketing
01.2013 - 06.2013
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Reviewed time records for [Number] employees to verify accuracy of information.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Collaborated with HR department to maintain accurate employee records, ensuring seamless integration with the payroll system.
Accounting Clerk
National Food Authority
07.2012 - 12.2012
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
Sales Representative
JLC MILLER COMPANY
02.2008 - 07.2009
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
MBA - Accounting And Business Management
LYCEUM NORTHWESTERN UNIVERSITY
Dagupan, Province Of Pangasinan, Philippines 04.2001 -
Bachelor of Science - ACCOUNTANCY
UNIVERSITY OF LUZON
Dagupan, Province Of Pangasinan, Philippines 04.2001 -
Skills
Strong empathy
Exceptional communication
Customer service expertise
Training and mentoring
Financial Literacy
Customer Service
Service Recommendations
Customer Support
Product Sales
Computer Skills
Microsoft Office
Customer service excellence
MS Office
Data Entry
Multitasking
Calm Under Pressure
Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
Timeline
Senior Member Service Representative
Social Security System
10.2014 - Current
JOB ORDER- CLERK
Department Of Education
06.2013 - 11.2013
Payroll Coordinator
Ace Promotions And Marketing
01.2013 - 06.2013
Accounting Clerk
National Food Authority
07.2012 - 12.2012
Sales Representative
JLC MILLER COMPANY
02.2008 - 07.2009
MBA - Accounting And Business Management
LYCEUM NORTHWESTERN UNIVERSITY
04.2001 -
Bachelor of Science - ACCOUNTANCY
UNIVERSITY OF LUZON
04.2001 -