Mary Rose Corpuz
Executive Virtual Assistant
Las Pinas
Summary
Seeking a position in a stable work environment that offers opportunities for growth, aiming to effectively utilize skills to achieve both the client's and the company's goals.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Sales and Executive Administrative Assistant
Front Desk Sales Solutions
10.2023 - 11.2024
- Multiple admin tasks
- Handles phone calls, text message and chat for appointment scheduling for home or clinic therapy
- Providing email and chat support for inquiries and follow-ups
- I utilized CRM, EMR, Hellonote and prompt as my main tool and Go High Level for phone and SMS/chat support, along with Google calendar and mail for communication
- Trello was used for administrative tasks and reminders
Sales and Appointment Setting Representative
Homeaglow
04.2023 - 10.2023
- Multiple Admin Tasks that involved managing phone calls for scheduling cleaning services as well as offering email and chat support for inquiries and follow-ups
- I used salesforce as my main tool and Google-voice as my phone and chat support tool
- Gmail and slack for internal communication and Hubstaff for time tracking purposes
Hourly Job Abuse Agent
Upwork
05.2022 - 04.2023
- Back-office support that focused on multiple responsibilities and report generation
- Utilizing Zendesk as main tool and Excel for reports
- Slack for internal communication
- The role emphasized ensuring that all freelancers and clients adhered to Upwork’s rules and regulations
Retirement Specialist II
Principal Global Services
02.2021 - 07.2021
- Managed phone calls as a customer service retirement specialist, offering information about customer’s 401k and pension plans
- Processed and submitting request for loan and withdrawal application
- Utilized salesforce as my main tool, outlook for email communication and slack for chat and internal communication
Retirement Specialist II
Wells Fargo
08.2019 - 02.2021
- Managed phone calls as a customer service retirement specialist, offering information about customer’s 401k and pension plans
- Processed and submitting request for loan and withdrawal application
- Utilized salesforce as my main tool, outlook for email communication and slack for chat and internal communication
Executive and Administrative Assistant
Dovi Consultant
04.2017 - 06.2019
- Managed sales and customer service account
- Providing chat and email support for potential customers
- I utilized LinkedIn flatform as my main tool and google for information verification and tracking details
- Slack for internal communication
- Responsible in selling and outsourcing services to other flatforms and company
- Did lead generation as well for potential clients
Risk Management and Fraud Specialist
JP Morgan Chase & Co.
05.2012 - 05.2019
- My role was primarily focused on investigation, review, verification and decision making
- I handled phone calls for verification and case review to determined if the transaction was valid, fraud or disputes, based on the compelling evidence provided by merchant
- I utilized salesforce as my main tool and C3 DOS base as my offline secondary tool
- Avaya for phone support and skype for chat
Collection Specialist
AllsecTech Manila
03.2010 - 04.2012
- Main role is to call to collect for payment and set up a payment arrangement
- It was more of collection and customer service as well because I educate the customer the benefits of settling their account and putting it back on track
- Salesforce as my main tool and Avaya/Cisco as my main phone support
- I used outlook for email support and Slack for chat internal communication
Sales Representative
Brady Manila
09.2009 - 03.2010
- Phone calls, and lead generation
- Selling and upselling labor law posters and kits for B2B businesses
Collection Specialist
IQOR
03.2008 - 01.2009
- Main role is to call to collect for payment and set up a payment arrangement
- It was more of collection and customer service as well because I educate the customer the benefits of settling their account and putting it back on track
- Salesforce as my main tool and Avaya/Cisco as my main phone support
- I used outlook for email support and Slack for chat internal communication
Education
College - Marketing Management
Holy Angel University Foundation
01.2005 - 01.2006
International Diploma - Computer Studies
Genetic Computer Institute of Pampanga
01.2006 - 01.2008
Skills
- Multi-tasking
- Leadership
- Time Management
- Communication Skills
- Goal Oriented
- Active Listening
- Customer service
- Information confidentiality
- Calendar management
- Schedule management
Personal Information
- Age: 36
- Marital Status: Single
Timeline
Sales and Executive Administrative Assistant
Front Desk Sales Solutions
10.2023 - 11.2024
Sales and Appointment Setting Representative
Homeaglow
04.2023 - 10.2023
Hourly Job Abuse Agent
Upwork
05.2022 - 04.2023
Retirement Specialist II
Principal Global Services
02.2021 - 07.2021
Retirement Specialist II
Wells Fargo
08.2019 - 02.2021
Executive and Administrative Assistant
Dovi Consultant
04.2017 - 06.2019
Risk Management and Fraud Specialist
JP Morgan Chase & Co.
05.2012 - 05.2019
Collection Specialist
AllsecTech Manila
03.2010 - 04.2012
Sales Representative
Brady Manila
09.2009 - 03.2010
Collection Specialist
IQOR
03.2008 - 01.2009
International Diploma - Computer Studies
Genetic Computer Institute of Pampanga
01.2006 - 01.2008
College - Marketing Management
Holy Angel University Foundation
01.2005 - 01.2006
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