Mary Rose Alonso
Mandaue City,CEBU
Summary
Experienced Virtual Medical Assistant and healthcare operations professional with over 7 years in patient services and healthcare administration. Expertise in scheduling, referral and prescription coordination, and HIPAA compliance, with a focus on enhancing patient communication and documentation. Licensed Midwife committed to delivering efficient, high-quality care through strong clinical knowledge and meticulous operational support.
Overview
8
8
years of professional experience
Work History
Project Leader
Medspecialized Inc.
Cebu City
2024.11 - Current
- Facilitated client meetings, prepared and presented team productivity reports to inform stakeholders of performance trends.
- Oversaw daily operations, ensured compliance with company policies and regulatory requirements, and coached team to achieve organisational goals.
Senior Virtual Administrative Medical Assistant
Medspecialized Inc.
Cebu City
2024.08 - 2024.11
- Supported team operations by coordinating workflows and tasks to enhance overall efficiency.
- Assisting the Project Lead in overseeing daily operations, monitoring productivity metrics, ensuring adherence to clinic SOPs and quality standards.
- Acted as backup for patient-facing tasks, including scheduling and communication, while ensuring accurate documentation and facilitating high-quality patient care.
Virtual Administrative Medical Assistant
Medspecialized Inc.
Cebu City
2022.04 - 2024.07
- Managed inbound and outbound patient communications, including appointment scheduling, reminders, wellness checks, and clinic inquiries.
- Maintained accurate EMR documentation and coordinated with healthcare providers and onsite staff to support quality patient care.
Staff Midwife
Paanakan Sa Mandaue
Mandaue City
2018.05 - 2022.03
- Provides comprehensive maternal care throughout pregnancy, labor, delivery, and postpartum recovery. Managed normal deliveries, responded to obstetric emergencies, and supported newborn care while educating and guiding families to promote safe outcomes and continuity of care.
Education
College Graduate - Maternal and Child Health, Prenatal and Postpartum Care, Labor and Delivery Management, Family Planning, Community Health, Obstetric Emergencies, Health Education, and Clinical Documentation.
Cebu School of Midwifery
Cebu, Philippines2016-01
Skills
- Client Communication
- Healthcare Administration
- EMR documentation
- Virtual Medical Assistance
- Patient Scheduling & Coordination
- Referral & Prescription Management
- HIPAA Compliance
- Patient Communication
- Team Leadership & Coaching
- Operations Management
- Productivity & Performance Monitoring
- Quality Assurance & Compliance Oversight
- Risk Assessment & Issue Resolution
- Clinical & Maternal Care
- Emergency Response & Newborn Care
- Time Management
References
- Mary Keans Bertes- marykeansbertes93@gmail.com
- Jayruen Villoson- vjayruen@gmail.com
- Janica Celedonio Basarte- basartejanjan218@gmail.com
Timeline
Project Leader
Medspecialized Inc.
2024.11 - Current
Senior Virtual Administrative Medical Assistant
Medspecialized Inc.
2024.08 - 2024.11
Virtual Administrative Medical Assistant
Medspecialized Inc.
2022.04 - 2024.07
Staff Midwife
Paanakan Sa Mandaue
2018.05 - 2022.03
College Graduate - Maternal and Child Health, Prenatal and Postpartum Care, Labor and Delivery Management, Family Planning, Community Health, Obstetric Emergencies, Health Education, and Clinical Documentation.
Cebu School of Midwifery