Mary Rose Alemanio
Account Associate / Customer Service
Cagayan De Oro, Province Of Misamis Oriental
Summary
A detail-oriented and analytical individual seeking the position of Ads Quality Rater to leverage expertise in evaluating and rating advertisements for relevancy, accuracy, and user experience. Bringing strong analytical skills, proficiency in online search evaluation, and a keen eye for detail.
Computer-savvy professional with excellent customer relations and conflict management abilities. Looking for a challenging role with a growing team.
Overview
2
2
years of professional experience
Work History
Account Associate
RGS Recovery Management & Services Inc.
05.2023 - 12.2024
- Conducted regular checks and maintained documentation on customer compliance.
- Capable of handling multiple tasks and deadlines in a fast-paced environment.
- Experience working with quality rating tools and platforms.
- Increased client satisfaction by effectively managing and resolving account issues.
- Answered client emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
- Managed multiple client accounts, maintaining a high level of organization and attention to detail.
- Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
- Excellent written and verbal communication
Education
Bachelor of Elementary Education
Bukidnon State University
Malaybalay, Province Of Bukidnon, PhilippinesSkills
Attention to Detail: Excellent at identifying discrepancies or irrelevant content
Online Research: Adopt at conducting internet research and interpreting search results
Analytical Thinking: Strong problem-solving skills for evaluating and improving ad experiences
Communication: Clear, concise, and effective communication, both written and verbal
Multitasking: Capable of handling multiple tasks and deadlines in a fast-paced environment
Communicaltion Skills: Excellent written and verbal communication
Good Customer Service
Timeline
Account Associate
RGS Recovery Management & Services Inc.
05.2023 - 12.2024
Bachelor of Elementary Education
Bukidnon State University