Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mary Rochelle Empasis

Makati City, Metro Manila

Summary

Dynamic leader with extensive experience in branch operations management and customer service, notably at Manila Watch & Jewelry Incorporation. Excelled in driving profitability and customer loyalty through strategic decision-making and market analysis. Skilled in Microsoft Excel and adept at fostering customer relationships, demonstrating resilience under pressure. Achieved significant sales targets through adaptability and critical thinking.

Overview

11
11
years of professional experience

Work History

Branch Manager

Manila Watch & Jewelery Incorporation
05.2021 - Current

-Manage branch operations,made strategic decisions on purchasing and appraising luxury watches, to optimize profitability.

-Monitored and analyzed branch financial performance,implemented strategies to achieved sales targets, and improved branch efficiency.

-Supervised and coach staff,ensuring high performance and excellent customer service.

-Built and maintained relationships with suppliers and clients,driving customer loyalty and business growth.

-Assisted senior management with her schedules,travel arrangements and financial tasks.

-Conducted market research to stay updated on industry trends, competitive pricing,and customer preferences.

Internal Auditor

Manila Watch & Jewelery Incorporation
04.2019 - 05.2021

- Audit financial records and transactions for accuracy and compliance.

-Conduct inventory audits to verify accuracy and assess controls.

-Identify risks,recommend improvements,and enhance internal controls.

-Prepare audit reports with findings and actionable recommendations.-

- Ensure adherence to company policies,legal standards, and best practices.

Operations Manager

Pinakadabest Food Corporation
05.2017 - 01.2019

Company Overview

A Food company Specializing in Lechon and Meals, operating across three mall branches


  • Oversee the day-to-day operations of all three branches,ensuring seamless workflows and high service standards.
  • Develop and implement operational policies and procedures to improve efficiency and productivity.
  • Monitor food preparation,ensure food quality, and presentation to ensure compliance with quality and safety standards
  • Manage store schedules and ensure proper staffing for peak hours and events.
  • Analyze sales performance
  • resolve customer issues promptly and professionally to maintain satisfaction and loyalty.

Shift Manager

Jollibee Food Freemont Food Corporation
10.2015 - 03.2017

Responsible for overseeing restaurant operations during a specific shift. My primary rolex is to ensure smooth operations,deliver excellent customer service.

Food Attendant / Barista

Mallberry Suites Business Hotel
04.2014 - 09.2015

Education

Bachelor of Science - Bachelor of Science in Home Economics

Central Mindanao University
Musuan, Bukidnon
03-2014

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Proficiency in Microsoft excel(Data analysis,Pivot tables,formulas,and reporting)
  • Proficiency in Canva for creating professional marketing materials
  • Market Analysis
  • Supply chain and inventory management
  • Adaptability and critical thinking
  • Organizational skills and attention to detail
  • Resilience under pressure

Languages

English
Advanced (C1)

Timeline

Branch Manager

Manila Watch & Jewelery Incorporation
05.2021 - Current

Internal Auditor

Manila Watch & Jewelery Incorporation
04.2019 - 05.2021

Operations Manager

Pinakadabest Food Corporation
05.2017 - 01.2019

Shift Manager

Jollibee Food Freemont Food Corporation
10.2015 - 03.2017

Food Attendant / Barista

Mallberry Suites Business Hotel
04.2014 - 09.2015

Bachelor of Science - Bachelor of Science in Home Economics

Central Mindanao University
Mary Rochelle Empasis