Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
MARY ROCEL ERMITANIO

MARY ROCEL ERMITANIO

CALOOCAN CITY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level graphic designer position. Ready to help team achieve company goals.

Dedicated and skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Graphic Designer (Part- Time)

Weis printing
, Australia
01.2023 - Current
  • Completed final touches for projects such as images sizes and font selection.
  • Developed creative design for print materials, brochures, banners, and signs.
  • Edited and enhanced existing artwork and graphics.
  • Implemented feedback and suggestions from clients to improve designs.

Customer Service Representative

24/7 Intouch
Quezon City
10.2022 - Current
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Managed over 50 to 60 customer calls per day
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Updated account information to maintain customer records
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Virtual Administrative Assistant (Part Time)

Coffee Boutique SA
, Saudi
07.2019 - Current
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Coordinated Google Duo meetings with client.
  • Assisted client in hiring and training process for the cafe.

Barista

Risk Coffee House QA
Doha, Qatar
02.2022 - 07.2022
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Crew Readiness-Project base Assistant

Royal Caribbean Group
Pasay City, Philippines
06.2021 - 02.2022
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and fast-paced environment by managing 200 and above applicants per day with Visa requirements
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with strong sense of personal responsibility.
  • Organized and detail-oriented with strong work ethic.
  • Proven ability to develop and implement creative solutions to complex problems
  • Reviewed onboarding processes regularly, identifying and correcting deficiencies.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Collaborated with different staff and management to facilitate department-specific onboarding.

Customer Service Representative

VXI
Quezon City, Philippines
11.2020 - 05.2021
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Key Accounts Manager

Actimed Healthcare and Technologies Inc.
Quezon City, Philippines
12.2019 - 05.2020
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Customer Service Representative

Sitel
Quezon City, Philippines
05.2019 - 11.2019
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Barista (Part- Time)

Toby's Estate Coffee
Kuwait
12.2018 - 04.2019
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Barista Supervisor

Nejoud Restaurant Management Company (Arabica %)
Kuwait
08.2017 - 10.2018
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Advised customers on whole bean purchases by detailing origin, flavor, and pairing recommendations.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Monitored food inventory and supplies to prevent waste.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.

Assistant Manager

Lia Philfoods Inc.
Philippines
03.2015 - 05.2016
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Assistant Manager

Domino's Pizza
Philippines
07.2014 - 03.2015
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Barista

Coffee Bean & Tea Leaf
07.2013 - 02.2014
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

Graphic Design -

Dynamic Pitch
11.2022 - 12.2022

Graphic Design:Beginner To Intermediate -

Virtual Assistant Training Philippines
09.2022 - 01.2023

Skills

Digital design

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Timeline

Graphic Designer (Part- Time)

Weis printing
01.2023 - Current

Graphic Design -

Dynamic Pitch
11.2022 - 12.2022

Customer Service Representative

24/7 Intouch
10.2022 - Current

Graphic Design:Beginner To Intermediate -

Virtual Assistant Training Philippines
09.2022 - 01.2023

Barista

Risk Coffee House QA
02.2022 - 07.2022

Crew Readiness-Project base Assistant

Royal Caribbean Group
06.2021 - 02.2022

Customer Service Representative

VXI
11.2020 - 05.2021

Key Accounts Manager

Actimed Healthcare and Technologies Inc.
12.2019 - 05.2020

Virtual Administrative Assistant (Part Time)

Coffee Boutique SA
07.2019 - Current

Customer Service Representative

Sitel
05.2019 - 11.2019

Barista (Part- Time)

Toby's Estate Coffee
12.2018 - 04.2019

Barista Supervisor

Nejoud Restaurant Management Company (Arabica %)
08.2017 - 10.2018

Assistant Manager

Lia Philfoods Inc.
03.2015 - 05.2016

Assistant Manager

Domino's Pizza
07.2014 - 03.2015

Barista

Coffee Bean & Tea Leaf
07.2013 - 02.2014

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MARY ROCEL ERMITANIO