Mary Pauline Woo
Iloilo City, Province Of Iloilo
Summary
Proven Customer Support Expert with a track record of enhancing customer loyalty at Iqor Philippines, adept in critical thinking and efficient data entry. Demonstrated ability to manage high-stress situations, resolving disputes with empathy and expertise, leading to increased customer satisfaction. Skilled in computer use and effective listening, ensuring informed and tailored service solutions.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Iqor Philippines
04.2019 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Health Care Management
Central Philippine University
Iloilo City, Province Of Iloilo, Philippines03-2006
Skills
- Customer Support Expertise
- Effective Listening
- Critical thinking
- Efficient Data Entry
- Call center experience
- Computer proficiency
Languages
English
Chinese (Mandarin)
Timeline
Customer Service Representative
Iqor Philippines
04.2019 - 10.2024
No Degree - Health Care Management
Central Philippine University
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