MARY NOL G. JUMAWAN
Gutalac, Zamboanga Del Norte
Summary
Results-driven professional with a diverse background in teaching, banking, and administrative roles. Expertise in delivering exceptional customer service, managing financial transactions, and maintaining meticulous records to enhance operational efficiency. Proven ability to engage clients effectively while processing transactions swiftly and supporting seamless office operations. Experienced in providing online English lessons to a wide range of learners, consistently ensuring client satisfaction in dynamic environments with a strong commitment to contributing to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ESL Teacher
51 Talk
01.2023 - 01.2025
- Delivered engaging and personalized English lessons to students of various levels.
- Assessed students' language skills and provided constructive feedback.
- Ensured a supportive and interactive online learning environment.
- Monitored students' progress and adjusted teaching strategies accordingly.
- Set assessments to measure student progress and identify growth opportunities.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Developed and maintained effective record keeping system for tracking learner attendance, participation and progress.
Bank Teller
BDO Network Bank, Inc.
01.2016 - 01.2023
- Processed daily banking transactions, including deposits, withdrawals, and fund transfers.
- Assisted clients with inquiries and provided efficient customer service.
- Balanced cash drawers and ensured accuracy in financial transactions.
- Maintained detailed records of transactions for compliance purposes.
- Promoted bank services and products to meet client needs.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Processed customer transactions promptly, minimizing wait times.
Teller
M Lhuillier Financial Services
01.2014 - 01.2015
- Handled cash transactions, including money transfers and bill payments.
- Delivered exceptional customer service to clients and resolved issues promptly.
- Conducted end-of-day reconciliations to ensure accurate cash handling.
- Assisted clients in filling out forms and understanding financial processes.
- Ensured compliance with company policies and regulatory standards.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Office Clerk
LGU Sindangan
01.2014
- Provided administrative support to various departments within the organization.
- Maintained and organized files, records, and documents for efficient retrieval.
- Assisted in preparing reports, presentations, and other office materials.
- Responded to inquiries and provided information to clients and visitors.
Education
Social Studies
Philippine Advent College
Philippines03-2015
Bachelor of Science - Marketing Management
Saint Joseph College of Sindangan, Inc.
Philippines03-2014
Skills
- Customer service excellence
- Financial transaction management
- Recordkeeping and documentation
- Online teaching techniques
- Communication and interpersonal skills
- Attention to detail
- Time management skills
- Problem-solving capabilities
- Verbal communication
Certification
- Bookkeeper
- Licensed Teacher
Timeline
ESL Teacher
51 Talk
01.2023 - 01.2025
Bank Teller
BDO Network Bank, Inc.
01.2016 - 01.2023
Teller
M Lhuillier Financial Services
01.2014 - 01.2015
Office Clerk
LGU Sindangan
01.2014
Social Studies
Philippine Advent College
Bachelor of Science - Marketing Management
Saint Joseph College of Sindangan, Inc.