Summary
Work History
Education
Skills
Timeline
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Mary Michelle Madaje

San Fernando, Province Of Pampanga

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Work History

Customer Service Representative

Capital City Auto Finance
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

JPMorgan Chase Bank
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

High School Diploma -

Don Carlos A. Gothong National High School
Cebu City, Province Of Cebu, Philippines

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Live chat support
  • Technical support
  • Customer relationship management (CRM)
  • Microsoft PowerPoint
  • Documentation
  • Payment processing

Timeline

Customer Service Representative

Capital City Auto Finance

Customer Service Representative

JPMorgan Chase Bank

High School Diploma -

Don Carlos A. Gothong National High School

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Mary Michelle Madaje