Mary Louise M. Ramiro
Customer Service Virtual Assistant (VA)
Santa Maria, Province Of Bulacan
Work Preference
Work Type
Part TimeFull TimeContract WorkLocation Preference
RemoteImportant To Me
Career advancementPersonal development programsFlexible work hours4-day work weekWork from home optionCompany CultureWork-life balanceSummary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
11
11
years of professional experience
Work History
Intake Specialist (Roadside Assistance)
Agero
06.2025 - 11.2025
- Respond to incoming roadside assistance calls
- Gather essential information about the customer's location and issue
- Determine service needs and dispatch appropriate help
- Provide clear instructions and reassurance to callers
- Document all call details accurately in the system
- Coordinate with towing companies, technicians, and service providers
Email Support Specialist
Wondershare
11.2023 - 04.2025
- Specializing in Filmora video editing app support. Expertise in troubleshooting bugs, optimizing editing features, and managing effects, plug-ins, and file path conversions.
- Designed and implemented scalable software solutions for video editing applications.
- Collaborated with cross-functional teams to integrate user feedback into product updates.
Technical & Sales Representative
Monoprice
10.2022 - 09.2023
- Identify and contact potential customers
- Present and promote products or services
- Build and maintain client relationships
- Meet sales targets and report results
- Process orders and handle customer inquiries
- (In House)
Chat & Email Customer Representative
24-7Intouch - Netflix
08.2018 - 09.2022
- Assisting customers with app navigation, addressing billing inquiries, resolving technical issues, and collecting feedback on content.
- Provided prompt and accurate responses to customer inquiries via live chat platform.
- Resolved complex issues by collaborating with cross-functional teams for effective solutions.
- Documented customer interactions in CRM system to ensure seamless follow-up and tracking.
Administration Assistant (Aquinas Research Center)
University of Santo Tomas Philippines
11.2016 - 06.2017
- Provide general administrative and clerical support to research staff
- Schedule meetings, manage calendars, and coordinate events
- Prepare documents, reports, and correspondence
- Maintain files, databases, and research records
- Assist with purchasing, travel arrangements, and budgeting tasks
- Serve as a point of contact for internal and external inquiries
Provider Representative
Concentrix-Cigna
12.2015 - 09.2016
- Medical and Dental Customer Representative at Cigna, handling insurance inquiries, verifying benefits, and supporting claims for medical procedures.
- Resolved complex issues by analyzing customer needs and providing tailored solutions.
- Implemented process improvements that increased operational efficiency and customer satisfaction.
Substitute Teacher - English
St Vincent Blessed School of Manila
05.2015 - 11.2015
- Deliver planned English lessons in the absence of the regular teacher
- Maintain classroom order and ensure a positive learning environment
- Follow lesson plans, curriculum guidelines, and school policies
- Assist students with reading, writing, grammar, and literary analysis
- Adapt teaching methods to meet diverse student needs
- Manage attendance, assignments, and classroom materials
- Communicate any significant student issues or incidents to the school staff
- Ensure continuity of learning and maintain academic expectations
Education
Bachelor of Science - Bachelor in Secondary Education.
04.2001 -
Skills
Multi-channel support (chat/email/phone)
Customer data tracking
Ticket & case management
Appointment scheduling
Order tracking & issue resolution
Lead generation & prospecting
Lead qualification & scoring
Email & inbox management
Customer satisfaction & retention
Technical troubleshooting & bug resolution
Performance & error monitoring
Client intake & onboarding
Insurance & claims coordination
Client communication (phone/email/chat)
Portfolio And Links
- Portfolio Google Drive
- Link: https://drive.google.com/drive/folders/1mmvAVu5mG2YR2UxL11mLB1q22MeTRnA?usp=drive_link
- Linked In: linkedin.com/in/louise-ramiro-8911062aa
- Upwork: https://www.upwork.com/freelancers/~017b02b84cb6803dba
Ramiro Portfolio
Enclosed in this portfolio are my work documents, professional achievements, workstation information, and an updated resume for your review.
Timeline
Intake Specialist (Roadside Assistance) - Agero
06.2025 - 11.2025
Email Support Specialist - Wondershare
11.2023 - 04.2025
Technical & Sales Representative - Monoprice
10.2022 - 09.2023
Chat & Email Customer Representative - 24-7Intouch - Netflix
08.2018 - 09.2022
Administration Assistant (Aquinas Research Center) - University of Santo Tomas Philippines
11.2016 - 06.2017
Provider Representative - Concentrix-Cigna
12.2015 - 09.2016
Substitute Teacher - English - St Vincent Blessed School of Manila
05.2015 - 11.2015
The National Teachers College - Bachelor of Science, Bachelor in Secondary Education.
04.2001 -