Summary
Overview
Work History
Education
Skills
Tools and Applications
Timeline
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Mary Kristine Lagman

Angeles City, Pampanga

Summary

Detail-oriented professional with top skills in customer relations, administrative task, social media management, sales and lead generation. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts.

Overview

16
16
years of professional experience

Work History

Part Time Social Media Assistant

The Collective Co
09.2023 - Current
  • Managed multiple social media accounts across platforms such as Facebook, Twitter, and Instagram, increasing brand visibility and engagement.
  • Collated consumer data for product preference analysis and campaign optimisation.
  • Generated periodic reports on social media page growth and sales by platform for Social Media Manager.

Account Manager

Fitness Passport
08.2017 - Current
  • Resolved customer issues and complaints with quick-thinking problem-solving.
  • Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
  • Assisting in the creation and maintenance of the company's process documents and templates
  • Outlined standardised procedures for company process review
  • Led multiple assignments simultaneously, taking responsibility for completion before set deadline
  • Completed quality assurance reports for management review

Customer Service / Sales Representative

Harbour Freight Tools
11.2013 - 05.2017
  • Processed and issued product orders and service upgrades for customers
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
  • Developed and maintained a comprehensive knowledge of the product range, staying informed of new products and updates.
  • Addressed customer queries to provide information regarding product specifications and uses.
  • Referred customers to team leaders and expert advisers for complex inquiries.
  • Processed refunds, exchanges and service requests for customers.
  • Coordinated referrals and escalations to obtain specialised support.

Sales and Lead Generation

Advanpoint Inc
05.2012 - 11.2013
  • Offering Marine Security Services to Shipping Companies Searching for possible clients on Marine Security
  • Addressed customer queries to provide information regarding product specifications and uses.
  • Customised communication approaches based on lead behaviour and preferences to enhance engagement.
  • Conducted market research to identify new leads and potential markets for expansion.
  • Monitored competitor activities, adapting strategies to maintain competitive advantage.

Collections Specialist

Iqor Philippines
10.2009 - 12.2011
  • Ensured efficient collections and recoveries through the development of procedures inline with risk policies, driving continuous process improvements
  • Assisted in processing proposals and grant applications to promote special collections projects
  • Quantified debtor balances to avoid late payments and bad debt, attaining financial ability objectives.

Sales Executive

Thao Dien Village
12.2008 - 08.2009
  • Showcased product features and benefits to drive sale
  • Managed customer relationships through consultative sales techniques to attain individual sales goals
  • Participated in continuous product development training to maximise sales potential.

Education

Bachelor of Science - Business Administration Major in HRM

Holy Angel University
Angeles City, Philippines
05-2006

Skills

  • Proficient in basic IT operations, including MS Word, Excel, PowerPoint, and Outlook
  • Capable of working autonomously and under pressure
  • Excellent interpersonal skills, including the ability to think freely and follow through efficiently
  • Capable of operating independently and under pressure
  • Strong English language skills, including attentive listening and effective communication
  • Known for being hardworking, enthusiastic, and adaptable
  • A dedicated team player with a strong sense of responsibility

Tools and Applications

  • Freshdesk
  • Sales Force
  • Asana
  • Metricool
  • DXC
  • Sked Social
  • Telligence
  • MS Office, Outlook and Teams

Timeline

Part Time Social Media Assistant

The Collective Co
09.2023 - Current

Account Manager

Fitness Passport
08.2017 - Current

Customer Service / Sales Representative

Harbour Freight Tools
11.2013 - 05.2017

Sales and Lead Generation

Advanpoint Inc
05.2012 - 11.2013

Collections Specialist

Iqor Philippines
10.2009 - 12.2011

Sales Executive

Thao Dien Village
12.2008 - 08.2009

Bachelor of Science - Business Administration Major in HRM

Holy Angel University

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Mary Kristine Lagman