Althea Amadeus Costumer Management
Passenger Service Supervisor
Sanad Travel and Tourism ( Gsa: Pegasus Airlines and Iraqi Airways
Manama, Bahrain
2018 - 2021
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to all passenger, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with different ground handling Agent to understand needs and provide excellent services to passenger .
- Coordinate with the Airport Authority for safety and security of flight as well as cancellation of flights .
- Arrange passenger accomodations and transportation while waiting for their next schedule flight.
- Monitored security and maintained operational protocols.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Prepared daily , weekly and monthly reports.
- Supervised and guided new employees on operation and responded quickly to questions, which improved understanding of job responsibilities.