MARY JUNE P GANILA
Jordan
Summary
- To secure a responsible career opportunity in a reputable organization to expand my learnings, knowledge & skills, while making a significant contribution to the success of the company.
- Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
- Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
5
5
years of professional experience
Work History
Customer Service
Universal Storefront Services Corporation
10.2021 - 06.2023
- Handling Payout and Sending Money Both International and Local
- Process Bills Payments
- Airline Booking
- Responsible of Money in vault
- Provided exceptional customer service, addressing inquiries promptly and resolving concerns professionally.
- Anticipated guests' needs and delivered excellent customer service.
- Built lasting relationships with clients through outstanding customer service interactions.
Branch Personnel
Cebuana Lhuillier
11.2020 - 02.2021
- Handling payout and Sending Money both International and Local
- Bills Payment
- Pawning Services
- Handled cash transactions efficiently while adhering to strict cash handling procedures set forth by the establishment.
Ticketing Clerk
Starlite Ferries Inc.
09.2019 - 06.2020
- Handling and Issuing Ticket,
- Creating report for Daily Departure of Vessel
- Responsible for Online Booking
- Handled cash, credit, and debit transactions securely, minimizing discrepancies and ensuring balanced tills at shift end.
- Collaborated with team members to ensure a smooth workflow in high-traffic periods.
- Assisted customers with travel planning, including route suggestions and schedule adjustments for optimal convenience.
Ticketing Officer Intern
Partners Travel and Tours
06.2018 - 08.2018
- Provided Level 1 support
- handled troubleshooting and maintenance as well as monitoring.
Education
Bachelor of Science - Computer Science
Iloilo Science And Technology University
Iloilo City, La Paz01.2019
Skills
- Hardware troubleshooting
- Network troubleshooting
- Microsoft Office (MS Word, Excel, Powerpoint, Internet, etc)
- Excellent verbal communication skills
- Highly organized and efficient
- Ability to work independently or as part of a team
- Proven leadership skills and ability to motivate
- Customer service and support
- Customer service training
Personal Information
Date of Birth: 06/26/98
Height: 151 cm
Weight: 59KG
References
- Azel Mendoza, Branch Manager, Starlite Ferries Inc., 09399382607
- Jeriel Bandiola, Branch Treasury, Starlite Ferries Inc., 09568849502
- Wilmar Angcoy, Radio Reporter, Radio GMA Network
- Blas James Gabiota, Branch Manager, Universal Storefront Services, 09951921926
Languages
English
Upper intermediate (B2)
Tagalog
Upper intermediate (B2)
Hiligaynon
Upper intermediate (B2)
Bisaya
Elementary (A2)
Timeline
Customer Service
Universal Storefront Services Corporation
10.2021 - 06.2023
Branch Personnel
Cebuana Lhuillier
11.2020 - 02.2021
Ticketing Clerk
Starlite Ferries Inc.
09.2019 - 06.2020
Ticketing Officer Intern
Partners Travel and Tours
06.2018 - 08.2018
Bachelor of Science - Computer Science
Iloilo Science And Technology University
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