Mary June Flores
Customer Support Operations Coordinator
Iloilo City, Province Of Iloilo
Summary
Dynamic Customer Support Operations Coordinator with a proven track record at Reed Elsevier Shared Services, excelling in communication and technical skills. Enhanced customer satisfaction through effective issue resolution and proactive measures, fostering long-term relationships and driving continuous improvement in service quality. Committed to achieving excellence in every interaction.
Overview
27
27
years of professional experience
Work History
Customer Support Operations Coordinator
Reed Elsevier Shared Services
07.2024 - Current
- Assist customer by providing accurate information.
- Resolving customer's concerns and insuring a positive experience.
- Handle inquiries,process transactions.
- Manage complaints and documents all interactions properly.
- Collaborate with other teams to resolve issues efficiently while maintaining professionalism and meeting company service standard.
Technical Customer Service Representative
Telus Philippines
04.2023 - 11.2023
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.
- Actively participated in cross-functional projects, collaborating with colleagues from various departments to enhance overall service quality.
- Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.
Technical Customer Service Representative
Transcom Asia, Philippines
09.2014 - 09.2019
- Nurtured long-term partnerships with key accounts, demonstrating a commitment to ongoing support and continuous improvement efforts.
- Assisted in the development of user guides and FAQs, contributing to a more accessible self-help library for customers.
- Increased client satisfaction by tailoring solutions to individual needs and preferences within the scope of available resources.
- Implemented proactive measures to identify potential issues before they impacted end-users, mitigating downtime risks significantly.
Purchasing Executive
NCT Technology Pte Ltd
01.2011 - 12.2014
- Responsible for securing best price for all purchases.
- Log all purchases into system for proper tracking.
- Generate and submit purchases orders in accordance with the company polices and procedures.
- Confirm orders and deliveries.
- Securing deliveries and shipment.
- Coordinating all details and status update of the purchase part with suppliers.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Marketing Assistant /Admin Staff
Northeast Medical Centre Pte Ltd
09.2008 - 12.2010
- Assist in planning, implementing, and monitoring marketing campaigns.
- Coordinate community outreach programs, health fairs, and clinic events.
- Handle inquiries related to clinic promotions and provide Excellent customer service.
- Liaise with the internal staff, doctors, and external vendors for marketing-related activities.
- Perform other administrative and marketing-related tasks as assigned.
- Provide admin support in all aspect of operation and patient cares.
- Managing the day to day operations of medical facility.
- Handle patient enquiries,scheduling and coordinating appointments.
- Verifying patient insurance.
- Completing and submitting insurance claims.
- Performs all task as maybe assigned from time to time.
Sales Supervisor
Firm Builders Realty Development Corporation
07.1998 - 01.2008
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
Education
Bachelor of Science - Commerce
University of San Agustin
Iloilo City, Province Of Iloilo, Philippines 04.2001 -
Skills
Core Administrative Skills
Communication skills
Technical Skills
Organizational & Personal Skills
Strategic Planning and Scheduling Skills
Timeline
Customer Support Operations Coordinator
Reed Elsevier Shared Services
07.2024 - Current
Technical Customer Service Representative
Telus Philippines
04.2023 - 11.2023
Technical Customer Service Representative
Transcom Asia, Philippines
09.2014 - 09.2019
Purchasing Executive
NCT Technology Pte Ltd
01.2011 - 12.2014
Marketing Assistant /Admin Staff
Northeast Medical Centre Pte Ltd
09.2008 - 12.2010
Bachelor of Science - Commerce
University of San Agustin
04.2001 -
Sales Supervisor
Firm Builders Realty Development Corporation
07.1998 - 01.2008
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