Mary Julie Ann Ledesma
Management Accounting/Customer Account Specialist
Lapu-lapu City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable Claim Specialist with a strong background on claims processes. Skilled at resolving customer disputes and ensuring all claims are paid timely. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Credit Card Resolution Agent/Appointment Setter
Bruntwork
03.2025 - 07.2025
- Qualify client leads to schedule appointments with a financial expert for the debt relief program.
- Handle both inbound and outbound lead calls.
- Initiate callbacks for prospective lead clients.
Account Specialist
JPMorgan Chase
11.2022 - 11.2024
- Demonstrated excellent customer service skills, resolving customer inquiries and complaints in a timely, efficient manner.
- Assisted customers with their credit card accounts, process payments, discuss billing statements and file disputes.
Resolution Specialist
Amazon Services Corp.
09.2019 - 02.2022
- Managed customer inquiries and provided technical assistance with accuracy and efficiency.
- Developed an in-depth knowledge of company products and services to effectively address customer inquiries.
Senior Advisor Customer Service
Concentrix Daksh Phil. Corp.
09.2016 - 05.2019
- Handled customer inquiries and complaints with professionalism, tact and diplomacy.
- Developed strong problem-solving and communication skills to effectively resolve customer issues.
Customer Care Senior Specialist
Xerox Business Services Phil. Inc.
06.2016 - 08.2016
- Established and maintained a positive rapport with customers.
- Used online tools to provide real-time customer service solutions.
Peer Mentor
The Results Companies
10.2014 - 05.2016
- Successfully managed a team of 10+ student mentees, providing guidance and support in a peer-mentorship program.
- Developed and maintained relationships with peer mentors while providing guidance and support.
Customer Service Associate
Convergys Phil. Services Corp.
10.2013 - 07.2014
- Assisted customers with product questions and inquiries in a timely and professional manner.
- Utilized customer service skills to resolve customer complaints and disputes.
Customer Service Representative
Qualfon Phil. Inc.
03.2013 - 10.2013
- Coordinated with other departments to ensure customer service objectives were met.
- Resolved customer service issues in a timely and efficient manner.
Claims Specialist
FASTCARGO Logistics Corp.
06.2010 - 11.2012
- Demonstrated ability to process claims quickly and accurately while adhering to all applicable regulations.
- Proficient in performing claim investigations to determine fault and adhering to state and federal regulations.
Accounting Staff
VICSAL Development Corp.
08.2009 - 01.2010
- Collaborated with accounting staff to ensure accurate data entry.
- Check and balance cash slips received using a business typing machine, bookkeeping and consolidating cash slips.
Service Crew/ Cashier
Jollibee Foods Corp
07.2005 - 07.2007
- Successfully managed high-volume cash register operations with accuracy and efficiency.
- Demonstrated excellent customer service skills while assisting customers with orders.
Education
Bachelor of Science - Commerce-Major in Management Accounting
University of Cebu Lapu-lapu And Mandaue
Lapu-Lapu City, Province Of Cebu, Philippines 04.2001 -
High School Diploma -
ASMC La Salle
Toledo City, Province Of Cebu, Philippines 04.2001 -
Elementary School -
ASMC La Salle
Toledo City, Province Of Cebu, Philippines 04.2001 -
Skills
Strong work ethic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Interests
Reading Inspirational Books
Watching Movies
Planning Task To do
Travelling
Timeline
Credit Card Resolution Agent/Appointment Setter
Bruntwork
03.2025 - 07.2025
Account Specialist
JPMorgan Chase
11.2022 - 11.2024
Resolution Specialist
Amazon Services Corp.
09.2019 - 02.2022
Senior Advisor Customer Service
Concentrix Daksh Phil. Corp.
09.2016 - 05.2019
Customer Care Senior Specialist
Xerox Business Services Phil. Inc.
06.2016 - 08.2016
Peer Mentor
The Results Companies
10.2014 - 05.2016
Customer Service Associate
Convergys Phil. Services Corp.
10.2013 - 07.2014
Customer Service Representative
Qualfon Phil. Inc.
03.2013 - 10.2013
Claims Specialist
FASTCARGO Logistics Corp.
06.2010 - 11.2012
Accounting Staff
VICSAL Development Corp.
08.2009 - 01.2010
Service Crew/ Cashier
Jollibee Foods Corp
07.2005 - 07.2007
Bachelor of Science - Commerce-Major in Management Accounting
University of Cebu Lapu-lapu And Mandaue
04.2001 -
High School Diploma -
ASMC La Salle
04.2001 -
Elementary School -
ASMC La Salle
04.2001 -
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