Microsoft Office Suite(Excel,etc)
Mary Joy Nebris
Order To Cash Practitioner
San Jose,Camarines Sur
Summary
A dedicated professional with a strong ethics and passion for continuous learning and growth in a dynamic work environment. Committed to enhancing professional skills and leveraging knowledge and experiences to contribute effectively towards the company's mission and goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Activation Improvement Representative
Quantrics Enterprises Incorporation
04.2024 - Current
- Remind and verify details of the customers' pending order and installation appointment - ensuring orders will be activated to secure the company's additional revenue.
- Handled new customer complaints quickly and professionally to restore customer confidence and prevent canceling their order.
- Developed strong product knowledge and contributed to increased sales by promoting additional value added services tailored to customers' needs.
- Negotiated solutions with hesitant customers, turning order cancellation into new active accounts.
- Rescheduled missed installation and assist customer in installing their pending services with technical support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Customer Care & Sales Representative
Quantrics Enterprise Incorpration
08.2023 - 03.2024
- Managed high call volume with professionalism and efficiency every day with positive attitude and focus on customer satisfaction.
- Educated customers about their billing, payment processing , rate plan, technical support and account management.
- Maintained a high level of product knowledge to provide accurate information and offer value added services to customer based on their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and maintaining exceptional feedback from customers.
Graduate School Student Assistant
Ateneo de Naga University
06.2018 - 09.2022
- Assisting in enrollment and processing admission forms of the students
- Maintaining and managing private student information in online and physical files
- Helped with administrative support by managing incoming calls, and coordinating files.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
Immersionist
Rural Health Unit
01.2018 - 02.2018
- Provided administrative services and support in Rural Health Unit.
- Encode patients' data in iClincSys - Department of Health database.
- Assisted in tuberculosis diagnostic testing by collecting and processing their sputum specimen.
- Worked with nurses and Barangay Health care workers in collecting annual health information of infants and toddlers in various barangay.
Education
Bachelor of Science - Information Technology
Ateneo De Naga University
Bagumbayan Sur, Naga City, 4400 06.2018 - 05.2023
Senior High School -
San Jose National High School
Boclod, San Jose, Camarines Sur 06.2016 - 04.2018
Skills
Technical aptitude and Multitasking
Teamwork and collaboration
Adaptability and flexibility
Data entry proficiency
Character Reference
Ms. Christaine Mae A. Bael
Administrative Assistant
Graduate School
Ateneo de Naga University
cmbael@gbox.adnu.edu.ph
Software
SAP Business One
Power BI, Oracle
Timeline
Activation Improvement Representative
Quantrics Enterprises Incorporation
04.2024 - Current
Customer Care & Sales Representative
Quantrics Enterprise Incorpration
08.2023 - 03.2024
Graduate School Student Assistant
Ateneo de Naga University
06.2018 - 09.2022
Bachelor of Science - Information Technology
Ateneo De Naga University
06.2018 - 05.2023
Immersionist
Rural Health Unit
01.2018 - 02.2018
Senior High School -
San Jose National High School
06.2016 - 04.2018
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