Mary Joyce Leabres

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Supervised team of 20 staff members.
• Documented and resolved Issue for the Customer which led to Better outcome.
• Collaborated with team of 20 in the development of Go Healthcare
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Completed intensive training in database fundamentals and software engineering.
• Participated in various incentive programs and contests designed to support achievement of production goals.
• Endorsements in software development and mobile applications.

I'm Driven, Can handle calls, Can Work with Minimal Supervision, Insurance Verification, Claims, Patient Access, Can Assist Customer and Provide better outcomes.