Critical thinking, Creativity, Leadership,
Mary Joyce Leabres
Senior Medical Director
Cabanatuan City/ Nueva Ecija
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Senior Medical Director
Go Healthcare LLC
New York
11.2019 - 09.2021
- Supervised clinical staff, providing continuous professional development opportunities and training to maintain and strengthen competencies.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Optimized case and clinical management and recommended plans to improve safety and health programs.
- Verified effective, consistent communication between department heads, medical staff and governing boards through board meeting attendance and synchronization of interdepartmental functions.
Technical Support Representative
Convergy's
Quezon City
04.2016 - 10.2019
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
- Maintained servers and systems to keep networks fully operational during peak periods.
Customer Service Representative
Concentrix
Ortigas
04.2014 - 04.2016
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Commerce Major In Computer
Araullo Iniversity
Bitas, Cabanatuan City Nueva Ecija, Philippines 06.1996 - 10.2001
Skills
Patient Health Education
Case management
Practice management
Direct Patient Care
Records management
Differential diagnosis
Patient relations
Patient care
HIPAA
Sales expertise
Complaint resolution
Report preparation
Training development aptitude
Professional telephone demeanor
Shipping procedures understanding
Route dispatch
Order fulfillment
Strategic sales knowledge
Recordkeeping strengths
Key holder experience
Creative problem solving
Receiving support
Technical Support
CRM
Support Ticket Triage
Performance Analysis
Remote Diagnosis
Data recovery
Microsoft Outlook
Issue troubleshooting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Documented and resolved Issue for the Customer which led to Better outcome.
- Collaborated with team of 20 in the development of Go Healthcare
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Completed intensive training in database fundamentals and software engineering.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Endorsements in software development and mobile applications.
Additional Information
I'm Driven, Can handle calls, Can Work with Minimal Supervision, Insurance Verification, Claims, Patient Access, Can Assist Customer and Provide better outcomes.
Interests
Teamwork, Time management, Attention to detail, Adaptability
Timeline
Senior Medical Director
Go Healthcare LLC
11.2019 - 09.2021
Technical Support Representative
Convergy's
04.2016 - 10.2019
Customer Service Representative
Concentrix
04.2014 - 04.2016
Bachelor of Science - Commerce Major In Computer
Araullo Iniversity
06.1996 - 10.2001