Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mary Joyce Dela Guardia

Mary Joyce Dela Guardia

Guest Experience Leader
Guagua, Province Of Pampanga

Summary

Dynamic Guest Experience Leader at Al Mana Restaurants and Food Co. WLL, skilled in guest relations management and complaint resolution. Enhanced customer satisfaction through innovative engagement initiatives and effective marketing campaigns, driving repeat visits and community loyalty. Proficient in sales reporting, leveraging insights to optimize service delivery and elevate dining experiences.

Overview

5
5
years of professional experience
2
2
Certifications

Work History

Guest Experience Leader

Al Mana Restaurants and Food Co. WLL
07.2021 - 10.2024
  • Led guest engagement initiatives to enhance overall dining experience, resulting in improved customer satisfaction and repeat visits.
  • Trained new staff on service standards and operational procedures to ensure consistency in guest interactions and adherence to brand guidelines.
  • Coordinated special events and promotions, effectively managing logistics and communication to maximize participation and elevate guest experience.
  • Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating).
  • Sharing the latest restaurant promotions and special offers with guests • Identifying potential areas of improvement and sharing these opportunities with management
  • Implemented feedback collection systems to gather guest insights, using data analysis to drive improvements in service delivery and menu offerings.
  • Oversaw daily operations during scheduled shifts, ensuring efficient workflow among team members while addressing any guest concerns promptly.
  • Collaborated with kitchen staff to streamline service processes, improving order accuracy and reducing wait times for guests during peak hours.

Local Store Marketing

Al Mana Restaurants and Food Co. WLL
10.2019 - 06.2021
  • Developed and executed local marketing campaigns to increase brand awareness and drive foot traffic to store locations.
  • Collaborated with store management to identify promotional opportunities based on customer feedback and sales trends.
  • Coordinated in-store events and promotions, enhancing customer experience and building strong community relationships.
  • Builds brand awareness and loyalty within the community through partnership, school tour, and special family occasion.
  • Handles all marketing preparation/support for upcoming Marketwide and Storewide Offers and Promotions.

Education

Associate of Science - Hotel And Restaurant Management

Eastwoods International Institute of Science And Technology
Guagua, Province Of Pampanga, Philippines
04.2001 -

Bachelor of Science - Nursing

Philippine Rehabilitation Institute
Guagua, Philippines
04.2001 -

Skills

    Guest relations management

    Complaint handling

    Guest services

    Guest complaint resolution

    Sales planning

    marketing

    Cash handling

    Sales reporting

    Computer proficiency

Certification

Leading Organizational Change

Timeline

Leading Organizational Change

04-2023

Digital Food Safety For Shifts

07-2022

Guest Experience Leader

Al Mana Restaurants and Food Co. WLL
07.2021 - 10.2024

Local Store Marketing

Al Mana Restaurants and Food Co. WLL
10.2019 - 06.2021

Associate of Science - Hotel And Restaurant Management

Eastwoods International Institute of Science And Technology
04.2001 -

Bachelor of Science - Nursing

Philippine Rehabilitation Institute
04.2001 -

Similar Profiles

CREATE PROFILE
Mary Joyce Dela GuardiaGuest Experience Leader