Rhoma Grace Antonino
Tingui-an Balasan,Iloilo
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Sales Representative
IQOR
Iloilo City,Iloilo
10.2023 - 07.2024
- Built relationships with clients by providing ongoing support and advice on telecom products and services.
- Provided product demonstrations to prospective customers, highlighting features and benefits of telecommunications solutions to drive sales.
- Processed credit card transactions and payments quickly and securely.
Senior Subject Matter Expert
Concentrix
Iloilo City, Iloilo
10.2021 - 10.2023
- Provided subject matter expertise and guidance to cross-functional teams in technical concerns relating to home security systems.
- In charge of delegating work, overseeing progress towards goals, and coaching team members as needed, and act proactively to ensure smooth team operations and effective collaboration
- Mentored junior staff members on best practices related to product design and implementation strategies.
Technical Support Team Lead
Startek
Iloilo City, Iloilo
10.2019 - 07.2021
- Developed training materials for new hires and existing employees regarding technical procedures and processes.
- Taking supervisory calls as per customer's request to de-escalate concerns.
- Monitored associates daily performance to provide quality in handling customer issues to ensure timely resolution.
Sales Banquet Officer
The Waffle Time Inc.
Smallville Complex,Iloilo City
01.2019 - 06.2019
- Promoted events via social media platforms, email campaigns and other digital channels.
- Organized logistics for each event, including transportation, catering, audio and visual equipment rental, security services.
- Worked closely with clients to develop detailed specifications for events that meet their needs and budget requirements.
Education
Bachelor of Science - Information Technology
Central Philippine University
10-2019
Skills
- Expert in Computer Management
- Microsoft Windows and Office
- Verbal and Written Communication
- Organizational Skills
- Service Upselling
- Administrative and Office Support
- Time management abilities
- Document and Records Management
- Payment and Order Processing
Personal Backround
Date of Birth: September 02, 1998
Civil Status: Single
Gender: Female
Citizenship: Filipino
Height: 5'4"
Weight: 53kgs
Affiliations
- Photography
- Photo Editing
- Online Selling
- Social Media Content Creator
References
Nellia Moncal
Operations Supervisor , Concentrix | 099998802006
Je-ann Po Gam
Operations Manager , WaffleTime Inc. | 09338513671
Ma. Christina Ting Quijano
Dean of Computer Studies, Central Philippine University |
Timeline
Customer Sales Representative
IQOR
10.2023 - 07.2024
Senior Subject Matter Expert
Concentrix
10.2021 - 10.2023
Technical Support Team Lead
Startek
10.2019 - 07.2021
Sales Banquet Officer
The Waffle Time Inc.
01.2019 - 06.2019
Bachelor of Science - Information Technology
Central Philippine University
Similar Profiles
Cheyenne GlassCheyenne Glass
Assistant Manager of Operations- Priority Health at IQorAssistant Manager of Operations- Priority Health at IQor
Victoria BeasonVictoria Beason
Customer Service Representative at IqorCustomer Service Representative at Iqor
Tyricia CrockettTyricia Crockett
Customer Service Rep/ Collections Agent at iQorCustomer Service Rep/ Collections Agent at iQor