Mary Joyce Chavez
Pani-an Balasan, Iloilo
Summary
Dependable customer service with 5 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
5
5
years of professional experience
Work History
Technical Customer Support Specialist
Concentrix
Two Global Center, Megaworld Blvd, Mandurriao, Iloilo City
07.2022 - Current
- Provided technical support to customers via phone and email.
- Identified customer needs and offered appropriate solutions.
- Resolved customer inquiries in a timely and accurate manner.
- Analyzed system performance logs to identify potential problems.
- Monitored incoming emails and responded within 24 hours.
- Used remote login tools to assist clients with technical and product questions.
Customer Billing Representative
Nearsol
4F Two Techno Place Business Park, Megaworld Blvd, Mandurriao, Iloilo City
05.2020 - 07.2022
- Assisted customers with billing inquiries and disputes, providing accurate and timely resolutions.
- Monitored customer accounts for delinquent payments, taking appropriate action to ensure payment resolution.
- Developed detailed customer account profiles, including past due balances and payment history.
- Processed incoming payments and applied them to the appropriate customer accounts.
Retail Sales Associate
Startek
Two Global Center, Megaworld Blvd Mandurriao, Iloilo
08.2019 - 02.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Personnel Security Assistant
Waffle Time Inc.
The Avenue,Smallville Complex
02.2019 - 08.2019
- Developed and implemented personnel security policies and procedures.
- Reviewed clearance requests and investigated individuals' backgrounds as needed.
- Performed periodic reviews of employee security clearances.
- Ensured compliance with government regulations related to personnel security.
Education
Criminology
St. Therese MTC Colleges Magdalo Site
Lapaz, Iloilo City, Iloilo04-2018
Skills
- Efficient Communication skills
- Customer Service skills
- Diligence & Integrity
- Call Center Operations
- MS Office proficiency
Timeline
Technical Customer Support Specialist
Concentrix
07.2022 - Current
Customer Billing Representative
Nearsol
05.2020 - 07.2022
Retail Sales Associate
Startek
08.2019 - 02.2020
Personnel Security Assistant
Waffle Time Inc.
02.2019 - 08.2019
Criminology
St. Therese MTC Colleges Magdalo Site
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