Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mary Joy Villarete

Cebu City, Province Of Cebu

Summary

Dynamic Business Development Representative with a proven track record at Salary.com, consistently exceeding sales targets. Skilled in CRM management and relationship building, I excel in lead generation and customer satisfaction. My adaptability and attention to detail drive success in fast-paced environments, fostering strong client relationships and enhancing overall business growth.

Overview

7
7
years of professional experience

Work History

Business Development Representative

Salary.com
12.2024 - Current
  • Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
  • Developed business pipeline using cold and warm techniques.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
  • Engaged with customers to build business relationships.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Managed needs of more than 500 customers at once using strong prioritization and multitasking abilities.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Attended monthly sales meetings and quarterly sales trainings.

Sales Representative

BPO Seats
02.2024 - 10.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Informed customers of promotions to increase sales productivity and volume.

Insurance Claims Specialist

EXL Service
02.2023 - 02.2024
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Followed up with customers on unresolved issues.
  • Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
  • Fostered positive relationships with policyholders through consistent follow-up and updates on claim progress.
  • Guided policyholders through claim submission process, simplifying it to minimize errors and delays.
  • Calculated adjustments, premiums and refunds.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Customer Service Representative

Sykes Asia
07.2018 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

Bachelor of Science - Business Administration

Marian College
Ipil, Province Of Zamboanga Sibugay, Philippines
03-2017

Skills

  • CRM management
  • Cold calling
  • Salesforce
  • Relationship building
  • Product expertise
  • Lead generation
  • Product knowledge
  • Lead prospecting
  • Social media marketing
  • Continuous professional improvement
  • B2C experience
  • B2B background
  • CRM software
  • Active listening
  • Multitasking Abilities
  • Problem-solving
  • Attention to detail
  • Excellent communication
  • Customer satisfaction
  • Adaptability and flexibility
  • Written communication

Languages

English
Advanced (C1)

Timeline

Business Development Representative

Salary.com
12.2024 - Current

Sales Representative

BPO Seats
02.2024 - 10.2024

Insurance Claims Specialist

EXL Service
02.2023 - 02.2024

Customer Service Representative

Sykes Asia
07.2018 - 02.2021

Bachelor of Science - Business Administration

Marian College

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Mary Joy Villarete