Mary Joy Villarete
Cebu City, Province Of Cebu
Summary
Dynamic Business Development Representative with a proven track record at Salary.com, consistently exceeding sales targets. Skilled in CRM management and relationship building, I excel in lead generation and customer satisfaction. My adaptability and attention to detail drive success in fast-paced environments, fostering strong client relationships and enhancing overall business growth.
Overview
7
7
years of professional experience
Work History
Business Development Representative
Salary.com
Remote
12.2024 - Current
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Developed business pipeline using cold and warm techniques.
- Used SalesForce to handle current portfolio and prospective leads.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Managed needs of more than 500 customers at once using strong prioritization and multitasking abilities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Representative
BPO Seats
Cebu City, Province Of Cebu, Philippines
02.2024 - 10.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
Insurance Claims Specialist
EXL Service
Cebu City, Province Of Cebu, Philippines
02.2023 - 02.2024
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Fostered positive relationships with policyholders through consistent follow-up and updates on claim progress.
- Guided policyholders through claim submission process, simplifying it to minimize errors and delays.
- Calculated adjustments, premiums and refunds.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Customer Service Representative
Sykes Asia
Cebu City, Province Of Cebu, Philippines
07.2018 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelor of Science - Business Administration
Marian College
Ipil, Province Of Zamboanga Sibugay, Philippines03-2017
Skills
- CRM management
- Cold calling
- Salesforce
- Relationship building
- Product expertise
- Lead generation
- Product knowledge
- Lead prospecting
- Social media marketing
- Continuous professional improvement
- B2C experience
- B2B background
- CRM software
- Active listening
- Multitasking Abilities
- Problem-solving
- Attention to detail
- Excellent communication
- Customer satisfaction
- Adaptability and flexibility
- Written communication
Languages
English
Advanced (C1)
Timeline
Business Development Representative
Salary.com
12.2024 - Current
Sales Representative
BPO Seats
02.2024 - 10.2024
Insurance Claims Specialist
EXL Service
02.2023 - 02.2024
Customer Service Representative
Sykes Asia
07.2018 - 02.2021
Bachelor of Science - Business Administration
Marian College