Mary Joy Tan
Mandaluyong City
Summary
Committed to ensuring customer satisfaction through exceptional service and support, using best practices and innovative solutions to effectively address customer needs.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Paradygm Health Group
05.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to resolve claims.
- Posted payments to accounts and maintained records.
- Processed and recorded new policies and claims.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Chat Support
PT Hayuning Indo Tech
05.2022 - 05.2023
- Provided expert support and troubleshooting via web chat services.
- Provided exceptional customer support experience by combining kindness, thoughtful insights and concise responses.
- Engaged customers courteously and responded to inquiries and requests for support with full knowledge of product line.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Engaged in user support interactions via chat and email platforms.
- Handled customer inquiries over and provided technical support via livechat.
- Identified support tickets requiring urgent attention.
Customer Service Assistant
Amazon Operation Services Philippines, Inc.
02.2020 - 05.2022
- Answered customer questions about product availability and shipment times.
- Collaborated with other departments to guarantee customer satisfaction.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Utilized problem-solving skills to address customer queries and complaints.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Client Partner
Access Healthcare
08.2018 - 07.2019
- Calculated adjustments, premiums and refunds.
- Verified client information by analyzing existing evidence on file.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
HR Services
Harte Hanks Philippines
- ON THE JOB TRAINING (600 HOURS)
HR Admin Department
West Contact Services
- ON THE JOB TRAINING (300 HOURS)
Education
Bachelor of Arts - Communication Service Management
University of Makati
Makati City, Metro Manila, Philippines01.2018
High School Diploma -
Benigno Ninoy Aquino High School
Makati City, Metro Manila, Philippines01.2014
Primary Level -
Pembo Elementary School
01.2014
Skills
- Customer Service
- Admin Support
- Flexibility and Adaptability
- Fast and efficient typing Skills
- Computer Proficiency
Websites
Accomplishments
- Conducted a seminar about “BPO Career Talk” for K12 students.
- Certificate of Recognition for active participation in the“Literature Jam” activity of the College of Arts and Sciences, English Department.
- Outstanding Leadership Award year 2015
Affiliations
2014-2016 Officer-First Year Representative / Contact Center Circle (ConCerCle) University of Makati
Seminars and Workshop
- SEPTEMBER 25, 2014 BPO Career Talk / HPSB Skills Lab, University of Makati The Anatomy of a Call Center Agent
- SEPTEMBER 26, 2014 Confidence Workshop / HPSB Skills Lab, University of Makati “Confident I Am!”
Timeline
Customer Service Specialist
Paradygm Health Group
05.2023 - Current
Chat Support
PT Hayuning Indo Tech
05.2022 - 05.2023
Customer Service Assistant
Amazon Operation Services Philippines, Inc.
02.2020 - 05.2022
Client Partner
Access Healthcare
08.2018 - 07.2019
HR Services
Harte Hanks Philippines
HR Admin Department
West Contact Services
Bachelor of Arts - Communication Service Management
University of Makati
High School Diploma -
Benigno Ninoy Aquino High School
Primary Level -
Pembo Elementary School
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