Mary Joy Precilda
Davao City
Summary
Dynamic professional with a proven track record at Concentrix, CVG, excelling in relationship building and project management. Experienced in enhancing customer satisfaction and operational efficiency, demonstrated through impactful client relations and meticulous attention to detail. Skilled in fostering teamwork and collaboration, driving data-driven decisions for improved performance.
Experienced with customer relationship management, providing exceptional service and support. Utilizes effective communication and problem-solving skills to address and resolve client issues.
Overview
5
5
years of professional experience
Work History
Sr. Representative, Realtime Analyst
Concentrix, CVG
06.2024 - Current
- Provided detailed performance reports for operations review, facilitating data-driven decision making.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Supported Operations Team in their daily tasks, such as managing the queue, scheduled adherence of the agents while fostering a cohesive and productive work environment.
Customer Service Representative
Concentrix, CVG
Davao City, Philippines
03.2023 - 06.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide the right recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Content Moderator
Concentrix, CVG
Davao City, Philippines
08.2021 - 02.2023
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality and client satisfactory.
- Enhanced user experience by diligently monitoring and flagging inappropriate content from the platform.
- Improved internal communication by providing constructive feedback on content moderation guidelines, tools and systems to the policy team.
Customer Service Representative
VXI Global Solutions, LLC
Davao City, Philippines
08.2020 - 06.2021
- Managed irate customer effectively, maintaining professionalism under pressure while resolving telco bill disputes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Arts - English Language
University of Southeastern Philippines
B.O Obrero, Iñigo Street, Davao City 800007.2022
Secondary -
Southern Philippines Polytechnic College, Inc
Doña Salud, Barangay Sasa, Davao City 800004.2013
Primary -
San Isidro Elementary School
San Isidro, Buhangin, Davao City 800003.2009
Skills
- Relationship building
- Customer rapport
- Project management
- Effective negotiation
- Client relationship building
- Customer support
- Customer relations
- Idea development and brainstorming
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
Timeline
Sr. Representative, Realtime Analyst
Concentrix, CVG
06.2024 - Current
Customer Service Representative
Concentrix, CVG
03.2023 - 06.2024
Content Moderator
Concentrix, CVG
08.2021 - 02.2023
Customer Service Representative
VXI Global Solutions, LLC
08.2020 - 06.2021
Bachelor Of Arts - English Language
University of Southeastern Philippines
Secondary -
Southern Philippines Polytechnic College, Inc
Primary -
San Isidro Elementary School