Mary Joy Peñaredonda
Virtual Assistant
San Teodoro
Summary
Dedicated and results-driven Sales Specialist with over nine years of experience in outbound sales and customer service. Skilled in telecommunication sales, client relationship management, and team collaboration. Adept at mentoring both new and tenured colleagues while contributing to business growth through proactive innovation and strategic improvements. Fluent in English and committed to providing high-quality service to achieve company success. Seeking international employment opportunities to expand my expertise and contribute to a dynamic organization.
Overview
10
10
years of professional experience
Work History
Customer Service Representative – Sales
Foundever Philippines
04.2015 - 02.2025
- Held the position of Customer Service Representative for 9 years and 10 months.
- Provided exceptional customer service and sales support for a UK-based telecommunication account.
- Consistently exceeded sales targets by delivering high-quality sales performance.
- Fostered strong client relationships, ensuring customer satisfaction and long-term engagement.
- Collaborated effectively within a team and mentored both new and experienced colleagues.
- Contributed to business development by identifying opportunities for process improvement and innovation.
Education
Computer Networking Technology
AMA Computer Learning Center
01.2011
Skills
- Customer satisfaction focus
- Outbound sales expertise
- Effective sales contributions
- Business development initiatives
- Collaborative mentoring
- Targeted lead acquisition
- Cold calling expertise
- Persuasion methods
- Sales enhancement strategies
- Negotiation and closing skills
Accomplishments
Recognize internally and externally by the client
Awarded for 5 consecutive years as a Top Performer by hitting more than 100% of my metrics contributing Quantity with Quality Sales
Languages
English
Advanced (C1)
Timeline
Customer Service Representative – Sales
Foundever Philippines
04.2015 - 02.2025
Computer Networking Technology
AMA Computer Learning Center
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