MARY JOY MATIENZO
Quezon City,00
Summary
Seeking a professional work environment to leverage knowledge and personal skills as a young professional. Committed to using work efficiency and organizational skills to contribute to the overall success of the organization.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
5
5
years of professional experience
Work History
DIY CASHIER
WILCON DEPOT INC
12.2019 - Current
- Provide administrative support and clerical works
- Handled cash, cheques, credit/debit card transactions, and other available payment transactions allowed while following company policies religiously
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Science - CUSTOMS ADMINISTRATION
Dr. Carlos S. Lanting College
Quezon City, Metro Manila, Philippines03-2018
Skills
- Ability to work independently or as part of a team
- Can handle pressure
- Operates POS system
- Accuracy in handling customer transaction
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Cash handling and management
- Cash Register Operation
- Organizational abilities
- Customer Relations
- Payment Processing
- Refunds and exchanges
- Product Knowledge
- POS system operations
- Payment Collection
Certificatesandlicenses
Certificate of Eligibility, Sub-Professional Level, 03/17/19
Personal Information
- Age: 28
- Height: 162 inches
- Weight: 54 kg
- Date of Birth: 08/20/96
- Marital Status: Married
Timeline
DIY CASHIER
WILCON DEPOT INC
12.2019 - Current
Bachelor of Science - CUSTOMS ADMINISTRATION
Dr. Carlos S. Lanting College
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