MARY JOY GRAGAS
Customer Service Representative
Taguig, Metro Manila
Summary
Dedicated customer service professional with a passion for ensuring exceptional customer experiences. Proven track record of effectively addressing inquiries, resolving issues, and providing timely support. Strong communication and interpersonal skills, coupled with a commitment to exceeding customer expectations. Adept at navigating complex situations and fostering positive relationships. Eager to contribute my skills and expertise to enhance customer satisfaction and
contribute to the success of any team or organization.
Overview
10
10
years of professional experience
5
5
Certificates
Work History
Customer Service Representative
Landmark Leisure (Funville)
07.2021 - 07.2025
- Demonstrated proficiency in cash handling and operating attractions, with a keen focus on optimizing customer experiences.
- Expertise includes managing counter and machine displays, conducting accurate stock counts for inventory, and ensuring precision in receiving and counting deliveries. Known for resolving complaints effectively and escalating issues to management when required.
- A valuable contributor to the sales process, assisting the management team in closing sales, updating sales and notice boards.
- Capable of hosting memorable birthday parties.
- Proactive in reporting technical problems via iLive for swift resolution, showcasing a commitment to operational excellence.
Credit and Collection Officer
Wheels, Inc.
07.2015 - 06.2021
- Analyzed account data to identify delinquent accounts, implementing collection strategies that improved recovery rates.
- Developed and maintained relationships with clients to facilitate timely payments, enhancing overall cash flow.
- Collaborated with internal teams to streamline collection processes, reducing the time to resolve outstanding accounts.
- Conducted thorough credit assessments to determine risk levels, ensuring informed decisions on credit extensions.
- Monitored collection activities and compliance with company policies, minimizing potential financial risks for the organization.
Education
Bachelor of Science - Information Technology
SORSOGON STATE COLLEGE
ZONE 8, BULAN, SORSOGON 04.2001 -
Skills
Customer Relationship Management
undefinedCertification
Basic First Aid and CPR (Enertech Qatar Safety Training Centre)
Timeline
Basic First Aid and CPR (Enertech Qatar Safety Training Centre)
07-2024
Customer Service Representative
Landmark Leisure (Funville)
07.2021 - 07.2025
Introduction to Food Processing (TESDA)
05-2020
Korean Language Course (Victorious Language and Technology Center, Inc.)
06-2018
Credit and Collection Officer
Wheels, Inc.
07.2015 - 06.2021
Personality Development ( Sorsogon State College)
08-2014
Blogs and Online Jobs (Sorsogon State College)
02-2014
Bachelor of Science - Information Technology
SORSOGON STATE COLLEGE
04.2001 -