Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Mary Joy Bengil

Mary Joy Bengil

Customer Service Representative
Cebu City, Province of Cebu

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

SR Tenoci Voice
10.2023 - Current
  • Handled customer inquiries by applying strong communication skills and effective problem-solving techniques.
  • Coordinated training sessions for new representatives focused on company policies and customer service protocols.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Asian College of Technology
Pantaleon Del Rosario St, Cebu City, 6000 Cebu
04.2001 -

Skills

Customer Service

Communication Skills

Active Listening

Teamwork & Collaboration

Multitasking

Time Management

Attention to Detail

Timeline

Customer Service Representative

SR Tenoci Voice
10.2023 - Current

High School Diploma -

Asian College of Technology
04.2001 -
Mary Joy BengilCustomer Service Representative