Mary Joann Bocasan
144 Aguinaldo St, AFPOVAI Taguig, Metro Manila
Summary
Professional with strong background in operations management. Skilled in , improving efficiency, and leading high-performing teams. Dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
Canon Business Service Centre Philippines
07.2023 - 02.2025
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Communicate with stakeholders to provide update on team performance and SLA's.
Process Lead
Canon Business Service Centre Phillippines
11.2019 - 06.2023
- Managed teams effectively, fostering an environment of open communication and collaboration for better overall performance.
- Streamlined processes by identifying inefficiencies and implementing improvements for increased productivity.
- Built strong relationships with clients through positive attitude and attentive response.
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
Service Coordinator
Canon Business Service Centre Philippines
05.2018 - 09.2019
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Invoicing of chargeable services
- Enhanced team efficiency by coordinating service schedules and reducing downtime between appointments.
Customer Service Representative
Convergys SEA
10.2015 - 03.2018
- Responded to customer requests for products, services, addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Salmat Services Inc.
10.2014 - 10.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Company Nurse
G.P. Zachariades Ltd
05.2009 - 07.2013
- Conducted nursing assessment, triage, treatment and education for employee health concerns.
- Evaluated and administered pharmacological treatment to employee illness and injury by using standard and ethical nursing practices.
- Responded to emergencies onsite by rendering emergency medical care,and prompt first aid treatment.
- Supplied wellness materials and information to employees to prevent sickness, fatigue and mental burnout while fostering positive company culture.
Education
Bachelor of Science - Nursing
Pines City Colleges
Baguio City, Province Of Benguet, Philippines03-2006
High School Diploma -
Don Bosco High School
Baguio City, Province Of Benguet, Philippines03-1999
Skills
- Leadership trained
- Computer proficiency
- Operations management
Timeline
Operations Supervisor
Canon Business Service Centre Philippines
07.2023 - 02.2025
Process Lead
Canon Business Service Centre Phillippines
11.2019 - 06.2023
Service Coordinator
Canon Business Service Centre Philippines
05.2018 - 09.2019
Customer Service Representative
Convergys SEA
10.2015 - 03.2018
Customer Service Representative
Salmat Services Inc.
10.2014 - 10.2015
Company Nurse
G.P. Zachariades Ltd
05.2009 - 07.2013
Bachelor of Science - Nursing
Pines City Colleges
High School Diploma -
Don Bosco High School
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