Reading, Watching, Researching and Passionate
MARY JIEZSA PUERTO
Sales Person
Pagadian,Zamboanga Del Sur
Summary
- Successful English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives.
- Knowledgeable and dedicated customer service professional with extensive experience in Call center agent industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Energetic Casino Dealer offering experience in operating and supervising table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.
Overview
1
1
Language
12
12
years of post-secondary education
2
2
years of professional experience
Work History
Casino Dealer
BLUEFROG INC
Lahug E Block-4, Cebu, Cebu
04.2018 - 10.2018
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Conducted games such as Baccarat, Blackjack and Poker by explaining rules, taking bets and delivering payouts.
- Exchanged legal currency for gambling chips and coin money.
Call Center Agent
CONCENTRIX CEBU
Banawa, Cebu City, Cebu
11.2018 - 03.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Established and fostered strong relationships through application of excellent interpersonal skills.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Recommended products to customers, thoroughly explaining details.
Online English Teacher
51 Talk
Cebu, Cebu
02.2020 - 03.2021
- I hereby certify that the above information are true and correct to the best of my knowledge and belief.
- Used pre-written curriculum to teach students English via remote video conferencing.
- Reviewed homework assignments to better gauge students' learning progress and ability to grasp new concepts.
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Gently corrected student pronunciation and grammar to improve conversation skills.
Education
Bachelor of Science - Office Administration
ACLC MANDAUE
Mandaue, Cebu City 01.2014 - 12.2014
Bachelor of Science - Education Major in Math
JH Cerilles College
Mati, Zamboanga City 01.2015 - 01.2016
Bachelor of Science - Office Administration
Metro Business College
01.2018 - 01.2020
High School Diploma -
ZAMBOANGA DEL SUR NATIONAL HIGHSCHOOL
Pagadian City 01.2011 - 01.2014
Elementary -
Dumagoc Elementary School
Pagadian City 01.2006 - 01.2011
Skills
Politeness
Interests
Timeline
Online English Teacher
51 Talk
02.2020 - 03.2021
Call Center Agent
CONCENTRIX CEBU
11.2018 - 03.2019
Casino Dealer
BLUEFROG INC
04.2018 - 10.2018
Bachelor of Science - Office Administration
Metro Business College
01.2018 - 01.2020
Bachelor of Science - Education Major in Math
JH Cerilles College
01.2015 - 01.2016
Bachelor of Science - Office Administration
ACLC MANDAUE
01.2014 - 12.2014
High School Diploma -
ZAMBOANGA DEL SUR NATIONAL HIGHSCHOOL
01.2011 - 01.2014
Elementary -
Dumagoc Elementary School
01.2006 - 01.2011
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