Mary Jeanne Laraya
Marikina City
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Content Moderator
TaskUs
Antipolo City
04.2021 - Current
- Handled various moderation responsibilities such as deleting, editing, and suspending accounts.
- Ensured adherence to community standards through regular monitoring of user-generated content.
- Reviewed content for compliance with internal policies and procedures.
CSR
Teletech
Quezon City
11.2020 - 04.2021
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Assisted customers with product selection based on their needs and preferences.
- Processed orders, forms, applications, and requests.
Sales Advisor
Concentrix
Quezon City
06.2020 - 10.2020
- Worked closely with interdepartmental teams to ensure the seamless delivery of services and products.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Coordinated with logistics department to ensure timely delivery of goods.
Technical Support Representative
Concentrix
Quezon City
01.2019 - 01.2020
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Documented all activities related to technical support including processes, updates, changes made.
- Demonstrated advanced product knowledge to solve customer issues.
- Supported customers with online billing, access and account issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
CSR
Alorica Phil
Marikina City
10.2015 - 01.2019
- Provided guidance to customers for selecting the right products based on their specific needs.
- Provided management with reports on customer inquiries and complaints for review.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
Education
BSB Management -
Pamantasan Ng Lungsod Ng Marikina
10-2004
High School Diploma -
Roosevelt College San Mateo Rizal
San Mateo, RIZ03-2002
Primary -
St Joseph Elementary School
Cainta, RIZ03-1997
Skills
- Online research
- Cultural Awareness
- Social media knowledge
- Content Management
- Ethical judgment
- Assertiveness
- Stress Tolerance
- Self Motivation
- Team building
- Goal Setting
- Google Drive
- Excellent Communication
- Audience and Reader Appeal
Timeline
Content Moderator
TaskUs
04.2021 - Current
CSR
Teletech
11.2020 - 04.2021
Sales Advisor
Concentrix
06.2020 - 10.2020
Technical Support Representative
Concentrix
01.2019 - 01.2020
CSR
Alorica Phil
10.2015 - 01.2019
BSB Management -
Pamantasan Ng Lungsod Ng Marikina
High School Diploma -
Roosevelt College San Mateo Rizal
Primary -
St Joseph Elementary School
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