Mary Jean Villanueva
English Teacher
Tagaytay, Province of Cavite,CAV
Summary
Experienced leader and mentor looking to utilize her skills and knowledge by imparting high quality learning experience to her students
Overview
4
4
years of professional experience
Work History
Quality Team Leader
IBC Business Services Inc.
11.2019 - Current
- Coached team members on best practices in quality assurance, fostering a culture of excellence and accountability.
- Developed standard operating procedures for consistent quality, ensuring adherence across all team members.
- Improved customer satisfaction ratings by addressing and resolving product issues promptly.
- Recognized outstanding achievements within the team, instilling motivation for continued excellence in daily operations.
- Spearheaded training programs to upskill team members, enhancing their expertise in quality management systems.
- Led root cause analyses investigations following non-conformance incidents, implementing preventive measures to avoid future occurrences.
Education
Bachelor of Science - Accounting Technology
University of Saint La Salle Bacolod
Bacolod City 04.2001 -
Skills
Performance feedback
Timeline
Quality Team Leader
IBC Business Services Inc.
11.2019 - Current
Bachelor of Science - Accounting Technology
University of Saint La Salle Bacolod
04.2001 -