Mary Jean Villanueva

English Teacher

Tagaytay, Province of Cavite,CAV

Summary

Experienced leader and mentor looking to utilize her skills and knowledge by imparting high quality learning experience to her students

years of professional experience

IBC Business Services Inc.

11.2019 - Current

Coached team members on best practices in quality assurance, fostering a culture of excellence and accountability.
Developed standard operating procedures for consistent quality, ensuring adherence across all team members.
Improved customer satisfaction ratings by addressing and resolving product issues promptly.
Recognized outstanding achievements within the team, instilling motivation for continued excellence in daily operations.
Spearheaded training programs to upskill team members, enhancing their expertise in quality management systems.
Led root cause analyses investigations following non-conformance incidents, implementing preventive measures to avoid future occurrences.

University of Saint La Salle Bacolod

Bacolod City

04.2001 -

Performance feedback

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IBC Business Services Inc.

11.2019 - Current

University of Saint La Salle Bacolod

04.2001 -

Steve CamargoSteve Camargo
Owner at IBC – International Business ConsultingOwner at IBC – International Business Consulting
Luis RodriguezLuis Rodriguez
CEO at IBC INNOVATION, BUSINESS & CONSULTINGCEO at IBC INNOVATION, BUSINESS & CONSULTING
Hissa Al NahyanHissa Al Nahyan
Owner and Manager at International Business Center (IBC)Owner and Manager at International Business Center (IBC)
NORMA DIMALANTANORMA DIMALANTA
WFH - Administrative Officer at Strays Worth SavingWFH - Administrative Officer at Strays Worth Saving
Alfredo Jr. LunaAlfredo Jr. Luna
General Job Service Advisor at Toyota Silang Cavite Inc.General Job Service Advisor at Toyota Silang Cavite Inc.