Mary Jean Namang
Caloocan City, Metro Manila
Summary
At Foundever, I excelled as a Customer Service Representative, leveraging my critical thinking and active listening skills to enhance customer loyalty and resolve complex issues. Recognized for exceeding performance metrics, I effectively mentored new hires and consistently provided personalized solutions, significantly improving client retention and satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Foundever
08.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
Bachelor Of Science - Accounting Technology
University of Caloocan City
Caloocan City, Metro Manila, Philippines04.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Assertiveness
Timeline
Customer Service Representative
Foundever
08.2018 - Current
Bachelor Of Science - Accounting Technology
University of Caloocan City
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