At Foundever, I excelled as a Customer Service Representative, leveraging my critical thinking and active listening skills to enhance customer loyalty and resolve complex issues. Recognized for exceeding performance metrics, I effectively mentored new hires and consistently provided personalized solutions, significantly improving client retention and satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Foundever
Mandaluyong City, Metro Manila, Philippines
08.2018 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Analyzed customer service metrics to identify trends and develop strategies for improvement.