Mary Jean Gako
GENERAL VIRTUAL ASSISTANT
TOLEDO
Summary
Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications. Self-motivated Liaison Officer eager to work with students of all backgrounds to increase academic performance and improve school integration.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Liaison Officer/ Payroll Processor
Local Goverment Of Toledo City
Toledo
06.2019 - Current
- Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
- Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
- Created and maintained organizational database of stakeholders and contacts for use by personnel.
- Prepared and delivered presentations and reports on liaison activities for internal and external stakeholders.
- Developed and implemented liaison initiatives to facilitate communication between departments and stakeholders.
- Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
Call Center Agent
Secure Tell Incorporated
Toledo
05.2017 - 08.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Responded to customer calls and emails to answer questions about products and services.
Call Center Agent
Call Vertical Incorporated Commercial
Toledo
03.2015 - 09.2016
- Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Science - Secondary Education Major in English
University of Visayas
Toledo City 03.2009 - 05.2012
High School Diploma -
Consolatrix College Toledo City
Magsaysay Hills Toledo City 03.2008 - 04.2009
Skills
Recordkeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Liaison Officer/ Payroll Processor
Local Goverment Of Toledo City
06.2019 - Current
Call Center Agent
Secure Tell Incorporated
05.2017 - 08.2018
Call Center Agent
Call Vertical Incorporated Commercial
03.2015 - 09.2016
Bachelor of Science - Secondary Education Major in English
University of Visayas
03.2009 - 05.2012
High School Diploma -
Consolatrix College Toledo City
03.2008 - 04.2009