Mary Jean Balanon
Executive Assistant
Tayabas, Quezon,QUE
Summary
A highly-organized administrator with proven office management skills and lots of initiative. Able to deal with people at all levels. Experienced of organizing and supervising of the administrative activities in a busy environment, all within budget and to tight timescales. Knowledge of using a range of office software, including email, spreadsheets and databases. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
15
15
years of professional experience
Work History
Real Estate Virtual Assistant
Mayco Real Estate Services
12.2021 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Conferred with customers by telephone, chat or email to provide information.
- Managed CRM input, exports and clean up.
- Reconcile Bank accounts and credit card accounts for the CEO using Quickbooks
E-Commerce Executive
Sunrayzz Imports Canada
01.2019 - Current
- Collaborated with cross-functional teams to launch new products, ensuring high-quality listings and timely promotions.
- Worked closely with owner to produce content strategies for optimized placement of product images and videos.
- Created and maintained corporate website content with accurate prices, products and contact information.
- Tested website changes to predict user capabilities for use in strategic planning and online marketing.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
Assistant Operations Manager
ARHT Home Solutions
07.2023 - 12.2023
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Communicated with customers to assess satisfaction with products and services received.
Part Time Customer Service Representative
Credit Repair Lawyers Of America
09.2021 - 10.2021
- Helping client with issues with their credit card
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Engineering Coordinator
W Doha Hotel And Residences
01.2009 - 01.2019
- Perform administrative support activities to the Director of Engineering in the development, implementation and executive management programs related to engineering, including major CAPEX Projects for the hotel
- Prepares internal and external correspondence, itineraries and minutes of the meeting of the department Responsible for monthly documentation/report on preventive maintenance and energy consumption further submitted to the Director of Finance, owners office and Marriott Hotels divisional office
- Directly liaising with the Finance Director, Purchasing Director and suppliers on purchasing requirements and procurement of materials Maintain a high level of service by constantly training and coaching all direct reports and staff
Education
Bachelor of Science - Hotel And Restaurant Management
Don Mariano Marcos Memorial State University
San Fernando, Province Of La Union, Philippines03.2001
Skills
- Calendar Management
- CRM Management
- Basic Graphic Design
- Spreadsheet Management
- Microsoft Office
- Excel spreadsheets
- Invoice Processing
- Mail Management
- Office Management
- Report Analysis
- Critical Thinking
- Bookkeeping
Websites
Personal Information
Title: VIRTUAL ASSISTANT
Timeline
Assistant Operations Manager
ARHT Home Solutions
07.2023 - 12.2023
Real Estate Virtual Assistant
Mayco Real Estate Services
12.2021 - Current
Part Time Customer Service Representative
Credit Repair Lawyers Of America
09.2021 - 10.2021
E-Commerce Executive
Sunrayzz Imports Canada
01.2019 - Current
Engineering Coordinator
W Doha Hotel And Residences
01.2009 - 01.2019
Bachelor of Science - Hotel And Restaurant Management
Don Mariano Marcos Memorial State University
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