Mary Jean Balanon
Executive Assistant
Tayabas, Quezon,QUE
Summary
A highly-organized administrator with proven office management skills and lots of initiative. Able to deal with people at all levels. Experienced of organizing and supervising of the administrative activities in a busy environment, all within budget and to tight timescales. Knowledge of using a range of office software, including email, spreadsheets and databases. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
15
15
years of professional experience
Work History
Real Estate Virtual Assistant
Mayco Real Estate Services
Shreveport Louisiana USA (Remote)
12.2021 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Conferred with customers by telephone, chat or email to provide information.
- Managed CRM input, exports and clean up.
- Reconcile Bank accounts and credit card accounts for the CEO using Quickbooks
E-Commerce Executive
Sunrayzz Imports Canada
Remote
01.2019 - Current
- Collaborated with cross-functional teams to launch new products, ensuring high-quality listings and timely promotions.
- Worked closely with owner to produce content strategies for optimized placement of product images and videos.
- Created and maintained corporate website content with accurate prices, products and contact information.
- Tested website changes to predict user capabilities for use in strategic planning and online marketing.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
Assistant Operations Manager
ARHT Home Solutions
Remote
07.2023 - 12.2023
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Communicated with customers to assess satisfaction with products and services received.
Part Time Customer Service Representative
Credit Repair Lawyers Of America
Remote
09.2021 - 10.2021
- Helping client with issues with their credit card
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Engineering Coordinator
W Doha Hotel And Residences
Doha, Qatar
01.2009 - 01.2019
- Perform administrative support activities to the Director of Engineering in the development, implementation and executive management programs related to engineering, including major CAPEX Projects for the hotel
- Prepares internal and external correspondence, itineraries and minutes of the meeting of the department Responsible for monthly documentation/report on preventive maintenance and energy consumption further submitted to the Director of Finance, owners office and Marriott Hotels divisional office
- Directly liaising with the Finance Director, Purchasing Director and suppliers on purchasing requirements and procurement of materials Maintain a high level of service by constantly training and coaching all direct reports and staff
Education
Bachelor of Science - Hotel And Restaurant Management
Don Mariano Marcos Memorial State University
San Fernando, Province Of La Union, Philippines03.2001
Skills
- Calendar Management
- CRM Management
- Basic Graphic Design
- Spreadsheet Management
- Microsoft Office
- Excel spreadsheets
- Invoice Processing
- Mail Management
- Office Management
- Report Analysis
- Critical Thinking
- Bookkeeping
Websites
Personal Information
Title: VIRTUAL ASSISTANT
Timeline
Assistant Operations Manager
ARHT Home Solutions
07.2023 - 12.2023
Real Estate Virtual Assistant
Mayco Real Estate Services
12.2021 - Current
Part Time Customer Service Representative
Credit Repair Lawyers Of America
09.2021 - 10.2021
E-Commerce Executive
Sunrayzz Imports Canada
01.2019 - Current
Engineering Coordinator
W Doha Hotel And Residences
01.2009 - 01.2019
Bachelor of Science - Hotel And Restaurant Management
Don Mariano Marcos Memorial State University