Mary Jasmin Jota
Summary
Adept at navigating fast-paced environments, I excelled in roles requiring meticulous attention to detail and superior customer service, notably as an Executive Assistant at Ticketology. My expertise in scheduling and adaptability led to streamlined operations and enhanced executive productivity. Achievements include overhauling the reservation system and significantly improving guest relations, showcasing my ability to innovate and lead.
Overview
20
20
years of professional experience
Work History
Executive Assistant
Ticketology
Tbilisi
06.2024 - 12.2024
- Manages the CEO's calendar, schedules, meetings and ensures times efficiency.
- Handles travel arrangement and event planning.
- Provides reminders for important appointments and, deadlines, and engagements.
- Coordinates with other executives, clients and staff on behalf of the CEO.
Food and Beverage Outlet Asst. Manager
Food Trot Pte. Ltd.
Singapore
05.2023 - 05.2024
- VIP and member management: Maintain and update VIP and member lists for monthly events.
- Event Coordinator: Assist in scheduling, reservations, and guest arrangements.
- Daily Reporting and Cash Flow: Prepare daily reports and track cash flow transactions.
- Team Collaboration: Work with the F and B marketing teams for event execution.
Group Guest Relations Manager
The Loco Group Pte. Ltd.
Singapore
05.2015 - 04.2023
- Navigated a fast-paced restaurant environment and managed over 350 guests per shift.
- Provided exceptional customer service and provided information on current restaurant promotions and events.
- Responded to over 50 calls on a daily basis, providing information to guests.
- Facilitated effective written communication between colleagues to enable collaborative decision-making.
- Tabulate or link the checks to track guest spending, weekly/monthly covers, and event sales.
- Collaborated with management to streamline the restaurant reservation system, seven rooms.
- Conducted onboarding and training for the new Guest Relations Team.
- Planned events or activities advance to ensure smooth and optimal execution of inclusive marketing campaigns, festivals, and events.
- Assisted with group outlet menu planning and design.
Customer Service Officer Cum Supervisor
Ministry of Food Pte. Ltd.
Singapore
06.2011 - 04.2015
- Responsible for welcoming guests in a courteous and prompt manner in accordance with the outlet's seating procedures.
- Provided full assistance to incoming inquiries via email or telephone, and ensured accurate reservations.
- Upsell membership, data entry, and renewal of members to achieve sales targets.
- Collaborated with the Service Operations Manager, shift leaders, and staff members to ensure all guests are well taken care of.
- Processed all forms of payment, and deposited all cash to the bank accurately.
Assistant Captain Cum Receptionist
Pine Hills Hotel
Malaybalay City,Bukidnon
07.2007 - 03.2011
Management Trainee
SARROSA INTERNATIONALHOTEL and RESIDENTIAL SUITES
Cebu City
04.2005 - 05.2007
Education
Bachelor of Science - Hotel And Restaurant Management
Bukidnon State University
Malaybalay City, Bukidnon, Philippines03-2011
Skills
- Scheduling
- Meeting planning
- Travel administration
- Document handling
- Meticulous attention to detail
- Expense reporting
- Task delegation
- Adaptability
- Customer service
References
References available upon request.
Timeline
Executive Assistant
Ticketology
06.2024 - 12.2024
Food and Beverage Outlet Asst. Manager
Food Trot Pte. Ltd.
05.2023 - 05.2024
Group Guest Relations Manager
The Loco Group Pte. Ltd.
05.2015 - 04.2023
Customer Service Officer Cum Supervisor
Ministry of Food Pte. Ltd.
06.2011 - 04.2015
Assistant Captain Cum Receptionist
Pine Hills Hotel
07.2007 - 03.2011
Management Trainee
SARROSA INTERNATIONALHOTEL and RESIDENTIAL SUITES
04.2005 - 05.2007
Bachelor of Science - Hotel And Restaurant Management
Bukidnon State University
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