Mary Jane Asuncion Pilar

• Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
• Enhanced staff performance through regular training sessions and performance evaluations.
• Streamlined communication between departments for better coordination of care and resource allocation.
• Coordinated multidisciplinary meetings with various stakeholders to discuss complex cases requiring comprehensive treatment plans.
• Provided ongoing support to employees through mentorship programs, continuing education opportunities, and career development resources.
• Fostered a culture of teamwork by encouraging collaboration among staff members for improved problem-solving capabilities.

• Designed customized performance evaluations for individual agents to highlight strengths as well as areas for improvement.
• Championed continuous process improvements initiatives that significantly reduced customer wait times and improved overall service levels.
• Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
• Created an inclusive work environment that embraced diversity while maintaining professionalism at all times.
• Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
• Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
• Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
• Established strong relationships with vendors to secure cost-effective solutions for call center equipment needs.
• Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement.
• Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
• Optimized resource allocation by accurately forecasting call volumes and staffing needs based on historical trends.
• Ensured compliance with industry regulations and company policies through regular audits and ongoing agent education.
• Reduced average handle time through the implementation of effective call handling techniques and scripts.
• Enhanced team performance with consistent coaching, feedback, and development opportunities.
• Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly.
• Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Executed Monthly Performance Plans with representatives to to identify production gaps.
• Facilitated regular team meetings to discuss challenges, successes and strategies.

• Mentored new hires on best practices in logistics operations, fostering an environment conducive to professional growth and development.
• Conducted regular performance evaluations for staff members, identifying strengths and areas needing improvement while setting achievable objectives for career advancement opportunities genuinely .
• Fostered a positive work environment through effective leadership, encouraging continuous improvement among team members.
• Contributed to the overall success of the organization by applying effective leadership skills and constantly striving for excellence within the logistics department.
• Resolved conflicts between team members professionally and efficiently, maintaining a cohesive working environment that was focused on achieving goals collectively.
• Facilitated open lines of communication between upper management and frontline staff members, ensuring that feedback was shared constructively both ways regularly .

• Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
• Collaborated with cross-functional teams to create comprehensive sales plans for new product launches.
• Developed strong relationships with key clients, resulting in increased repeat business.
• Boosted team performance by implementing efficient sales strategies and techniques.
• Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
• Exceeded sales targets by motivating team members and providing ongoing coaching.
• Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
• Facilitated regular team meetings to discuss challenges, successes and strategies.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Optimized resource allocation to maximize overall team output while minimizing costs.
• Implemented employee recognition programs that boosted morale and increased retention rates within the team.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Mentored and guided employees to foster proper completion of assigned duties.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Held weekly team meetings to inform team members on company news and updates.
• Supervised team members to confirm compliance with set procedures and quality requirements.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
• Implemented employee recognition programs that boosted morale and increased retention rates within the team.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Evaluated staff performance and provided coaching to address inefficiencies.

- taking inbound and fdoing outbound call

- making sure provide excellent customer service to the cuatomer

-

• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Implemented employee recognition programs that boosted morale and increased retention rates within the team.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Held weekly team meetings to inform team members on company news and updates.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

- Managed set of team member and make sure that they are meeting thier goals monthly.

-Coaching and Mentoring Agents and make sure that they are meeting their targets monthly.

- Spear heading a rewards and recognition program to boost the agents morale and be engaged to the organization.

-. Build a strong relationship withe agents and the management team to have a smooth operational work.

-Create weekly and monthly report to gauge the team performance. And address to the managemt if need their is any performace gaps with the process.

• Established rapport with potential clients by conducting targeted outreach initiatives such as cold calling or email campaigns.
• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
• Streamlined sales processes through the introduction of efficient systems and tools, optimizing resource allocation.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
• Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
• Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.
• Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
• Managed budgets effectively while maintaining proper inventory levels throughout the year ensuring optimal profitability without compromising service quality.
• Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
• Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
• Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.

• Improved supplier relationships, resulting in better product quality and delivery times.
• Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
• Reduced order processing time by streamlining purchasing processes and documentation.
• Maintained optimal inventory levels for production needs through effective forecasting and planning.
• Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
• Worked closely with Quality Assurance team to address any non-conforming materials provided by suppliers.
• Developed strategic sourcing plans to identify potential cost-saving opportunities.
• Coordinated logistics activities related to inbound shipments to minimize delays or disruptions in production schedules.
• Achieved cost savings by negotiating contracts and pricing with suppliers.
• Conducted market research for alternative suppliers, leading to increased competition and improved pricing negotiations.
• Maintained complete documentation and records of all purchasing activities.
• Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
• Negotiated with suppliers, vendors and other representatives.