Summary
Overview
Work History
Education
Skills
Timeline
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Mary Jane Santelices

Mary Jane Santelices

Senior KYC Analyst
Las Pinas City

Summary

Experienced with conducting thorough KYC due diligence and risk assessments. Utilizes analytical skills and regulatory knowledge to identify and mitigate financial risks. Strong understanding of compliance protocols and maintaining comprehensive records.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience

Work History

Senior KYC Analyst

Eclerx Philippines
01.2024 - Current
  • Enhanced KYC compliance by conducting thorough customer due diligence and risk assessments.
  • Promoted a strong compliance culture throughout the organization by raising awareness about the importance of KYC and AML in preventing financial crime.
  • Supported KYC processes for prospective and existing customers.
  • Determined customer risk ratings based on analysis and research findings.
  • Refined tools and practices to optimize manual reviews.
  • Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
  • Participated actively in process improvement initiatives, identifying areas for optimization within the KYC function.
  • Performed quality assurance checks on completed KYC files, ensuring accuracy and completeness while adhering to internal policies and regulatory standards.
  • Maintained strong relationships with internal stakeholders, collaborating effectively to resolve issues related to client documentation or risk assessments.
  • Mitigated financial risks by identifying suspicious transactions and reporting them to relevant authorities.
  • Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
  • Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
  • Interpreted evidence from multiple tools and systems to determine legitimacy of customer behavior.
  • Conducted KYC formality reports on questionable accounts and transactions.

Customer Sales and Service Associate

Bank of the Philippine Islands
04.2013 - 01.2024
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Helped generate sales and identified leads.
  • Responded to customer calls and emails to answer questions about products and services.
  • Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
  • Maintained and managed customer files and databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Documented problems and corrective actions to maintain records.
  • Updated accounts with timely maintenance processing to keep records accurate and compliant with audit requirements.

Education

Bachelor of Science - Human Resources Management

DFCAM College of Las Pinas
Las Pinas, Metro Manila, Philippines
04.2001 -

Skills

    Customer due diligence

    Enhanced due diligence

    Sanctions screening proficiency

    Transaction monitoring

    Account verification

    Client onboarding

Timeline

Senior KYC Analyst

Eclerx Philippines
01.2024 - Current

Customer Sales and Service Associate

Bank of the Philippine Islands
04.2013 - 01.2024

Bachelor of Science - Human Resources Management

DFCAM College of Las Pinas
04.2001 -

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Mary Jane SantelicesSenior KYC Analyst