Mary Jane Peria
Tanauan City,Philippines
Summary
Organised Sales Administrative / Customer Service Support professional with 10+ years of experience and background in delivering exceptional customer service in fast-paced environments. Managed multiple concurrent tasks with keen attention to detail and strong decision-making abilities. Cultivated effective relationships with customers and internal teams, enhancing operational success.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Yara Philippines
Bonifacio Global City, Philippines
04.2026 - Current
- Resolved customer complaints calmly and professionally, providing effective solutions to enhance customer satisfaction.
- Build strong relationships with customers, transport provider and internal teams.
- Received, verified and processed customer orders, ensuring all items met the specifications and delivery timelines.
- Processed sales invoices to ensure accurate billing of customer orders.
- Ensured timely dispatch and delivery by checking sales order status.
- Review status of pending unserved SO and monitoring SO Aging and collaborate with Sales for allocation and depletion, if any.
- Maintain accurate records with our ERP system.
Sales Administrative Support
FMC Agro Philippines Inc.
Bonifacio Global City, Philippines
08.2022 - 04.2026
- Provided administrative support to the sales and marketing teams.
- Audit and process cash advance request from sales team.
- Ensure that employee accounts are always updated (cash advance request and corporate cards liquidations) by using SAP.
- Verify receipts, expense claims, and supporting documentation for accuracy and completeness.
- Facilitated transfer of Move Out Sales information into Agsenso System, enhancing processing efficiency.
- Managed processing and uploading of Globe EWT, ensuring timely compliance with financial regulations.
- Monthly Audit Report for Price Override and Credit/Debit Memo (C16 and C22)
- Reviewing and Processing of retailer/end user incentive.
- Monitoring of Per Diem and Revolving fund allowances of the sales team.
- Assist/consolidate Sales and MOS Forecast
- Quarterly Computation of Distributor Incentive (based on duration of special deal)
- Assist in BIR/KPMG Audit
- Created detailed price quotations for clients, aiding in informed purchasing decisions and improving sales conversion.
- Assist in Price uploading or price change in SAP
- Attend Demand and Supply Meeting to align available stocks
- Received, verified and processed customer orders, ensuring all items met the specifications and delivery timelines.
- Check Sales Order status and plans target dispatch and/or delivery dates.
- Review status of pending unserved SO and monitoring SO Aging and collaborate with Sales for allocation and depletion, if any.
- Process all the sales invoices of sales orders.
- Maintain the Year-to-date Sales Monitoring and Move out sales monthly.
- Maintain accurate records with our ERP system.
- Build strong relationships with customers, transport provider and internal teams.
- Managed time efficiently to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Oversaw the filing system, ensuring accurate data entry and completion of various clerical tasks.
- Initiate Stock Transfer (should be aligned and approved by Commercial Lead).
Sales Administrative Assistant
Jardine Distribution Inc.
Makati City
08.2016 - 07.2022
- Ensured accurate and timely processing of sales orders through Oracle to meet deadlines and sales targets.
- Processed Order-to-Deliver transactions by handling orders from Purchase
- Order database, order entry in system and order status in Logistics team.
- Delivered sales data and reports to support decision-making for the sales team.
- Ensures that sales teams are on track with their monthly sales targets.
- Provided administrative support to the sales and marketing teams.
- Arranged travel and hotel accommodation for the sales team if needed.
- Allocated stocks to fulfil customer orders efficiently.
- Preparing Monthly Stocks Availability Report.
- Prepared monthly market reports to provide insights on sales trends.
- Organised filing system and completed clerical tasks to support office operations.
- Worked well in a team setting, providing support and guidance.
Marketing Associate
Texicon Agriventures Corp.
Pasig City
10.2014 - 08.2016
- Prepared and dispatched marketing collaterals to support sales team initiatives.
- Presented marketing promotions to distributors to drive sales order placements.
- Conduct Market Survey and Market Study for every field visit.
- Monitored competitor pricing strategies to inform sales tactics.
- Monitored daily attendance and work plans of sales team to ensure alignment with targets.
- Field and Demo Visit in South and North Luzon.
- Provide administrative support to the sales and marketing teams as needed.
HR Admin / Purchasing Assistant
OTC Precision System Automation Inc.
Calamba Laguna
09.2013 - 10.2014
- Strong organizational and time management skills.
- Strong attention to detail and ability to produce high-quality work.
- Ability to work effectively in a fast-paced environment and meet tight deadlines.
- Demonstrated organisational management skills through effective coordination of tasks in a professional setting.
- Good working knowledge of computer systems; knowledge on SAP, Oracle
- ACCPAC and Microsoft GP.
- Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills.
- Executed negotiation strategies to secure favourable terms and enhance supplier relationships.
- Applied decision-making skills in complex situations to navigate challenges and ensure project success.
Education
Bachelor of Science in Business Administration - Major in Human Resources Development Management
La Consolacion College
Tanauan01-2013
Skills
- Order processing
- Invoice management
- Sales order verification
- Order fulfilment
- Customer relationship management
- Proficient in SAP
- Analytical thinking
- Excellent organisational and time management skills
- Task prioritisation
- Strong attention to detail and accuracy
- Conflict resolution
Timeline
Customer Service Associate
Yara Philippines
04.2026 - Current
Sales Administrative Support
FMC Agro Philippines Inc.
08.2022 - 04.2026
Sales Administrative Assistant
Jardine Distribution Inc.
08.2016 - 07.2022
Marketing Associate
Texicon Agriventures Corp.
10.2014 - 08.2016
HR Admin / Purchasing Assistant
OTC Precision System Automation Inc.
09.2013 - 10.2014
Bachelor of Science in Business Administration - Major in Human Resources Development Management
La Consolacion College