Open To Work
Mary Jane Manzano
Laoac
Summary
Dynamic SMART Agent with a proven track record in delivering exceptional customer service at SMART HOOPS COMMUNICATION. Skilled in problem-solving and clear communication, I effectively de-escalated customer complaints, ensuring timely resolutions and fostering positive client experiences. My proactive approach consistently led to optimal outcomes and enhanced client satisfaction.
Overview
6
6
years of professional experience
Work History
SMART Agent/promodiser
SMART HOOPS COMMUNICATION
Urdaneta City
08.2018 - 10.2024
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- De-escalated and resolved customer complaints through prompt, courteous service, improving overall customer satisfaction.
- Guided clients through claims process, facilitating timely issue resolution and achieving favorable outcomes.
- Informed clients about policies and procedures to enhance understanding and compliance.
Education
Housekeeping NC II - Housekeeping NC2
Skills
- Claims processing
- Customer service and career
- Sales techniques
- Customer service
- Customer service
- Clear communication
- Problem-solving
- Positive attitude
Languages
Tagalog
Proficient
C2
English
Intermediate
B1
Ilocano
Proficient
C2
Work Preference
Job Search Status
Open to workWork Type
Contract WorkFull TimeLocation Preference
HybridSalary Range
₱45000/yr - ₱200000/yrTimeline
SMART Agent/promodiser - SMART HOOPS COMMUNICATION
08.2018 - 10.2024
Development Academy For Tech. Excellence, INC. - Housekeeping NC II, Housekeeping NC2