MARY JANE LAREDO

3636 Mabini Extension Labangan Poblacion San Jose Occidental Mindoro

Summary

Dynamic Customer Care Representative with proven expertise at Startek Philippines Inc., delivering exceptional customer service and efficient order processing. Recognized for managing high call volumes while maintaining professionalism and a positive attitude. Skilled in problem-solving and product knowledge, consistently enhancing customer satisfaction and loyalty.

Overview

years of professional experience

Work History

Customer Care Representative

Startek Philippines Inc.

07.2013 - 08.2014

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Managed high call volume with exceptional professionalism and efficiency.
Responded to customer needs through competent customer service and prompt problem-solving.
Assisted call-in customers with questions and orders.

Executive Assistant

Global Empress Human Resources Inc.

08.2010 - 07.2011

Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Processed travel expenses and reimbursements for executive team and senior management group.

Education

Computer Secretarial -

University of Makati, Makati City, Metro Manila, Philippines

03-2003

Skills

Customer service
Call center operations

Product knowledge
Order processing

Timeline

Customer Care Representative - Startek Philippines Inc.

07.2013 - 08.2014

Executive Assistant - Global Empress Human Resources Inc.

08.2010 - 07.2011

University of Makati - Computer Secretarial,