Mary Jane Jacinto
Shift Supervisor
Caloocan City
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Reliable Shift Leader with more than 1 year in Hospitality industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Shift Supervisor position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
5
5
Certifications
Work History
Shift Supervisor
Rustan Coffee Corporation
04.2019 - Current
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
Administrative Assistant
Security Bank Head Office
06.2018 - 11.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted development and implementation of new administrative procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Retail Sales Associate
Abenson Ventures
04.2017 - 02.2018
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Food Service Worker
Red Mango Frozen Yogurt
05.2016 - 10.2016
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Processed customer payments and balanced cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Adjusted food preparation methods in accordance with customer requests.
- Utilized POS system to receive and process food and beverage orders.
- Monitored food quality and freshness throughout day.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
- Ensured consistency in presentation of dishes by closely following plating guidelines.
- Offered suggestions for menu improvements based on customer feedback, leading to enhanced overall dining experience.
- Participated in regular trainings to stay current on industry best practices and trends.
Food Service Worker
Golden Arches Development Corporation, McDonald's
07.2015 - 05.2016
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Learned other teammates' work tasks to train as backup.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
Education
High School Diploma -
Lagro High School - Misa De Gallo
Novaliches, Quezon City 09.2003 - 05.2009
Bachelor of Science: Hotel and Restaurant Management - undefined
Colegio De Sta Teresa De Avila
Quezon City, Metro Manila 06.2009 - 05.2013
Skills
Business planning
Certification
Coffee Master
References
- Bianca Basilio, Store Manager, Starbucks PH, 09175681558
- Mark Anthony Billiones, Shift Supervisor, Starbucks PH, 09393767136
Languages
English
Advanced (C1)
Software
MS Word
MS Powerpoint
MS Excel
Outlook
Timeline
Shift Supervisor
Rustan Coffee Corporation
04.2019 - Current
Administrative Assistant
Security Bank Head Office
06.2018 - 11.2018
Retail Sales Associate
Abenson Ventures
04.2017 - 02.2018
Food Service Worker
Red Mango Frozen Yogurt
05.2016 - 10.2016
Food Service Worker
Golden Arches Development Corporation, McDonald's
07.2015 - 05.2016
Bachelor of Science: Hotel and Restaurant Management - undefined
Colegio De Sta Teresa De Avila
06.2009 - 05.2013
High School Diploma -
Lagro High School - Misa De Gallo
09.2003 - 05.2009
Coffee Master
Barista Trainer
Front Office National Certificate II
Housekeeping National Certificate II
Starbucks Coffee Academy Level 200-300
Similar Profiles
SHAIRA MAE BAWIINSHAIRA MAE BAWIIN
Shift Supervisor at Rustan Coffee Corporation - Starbucks Coffee PhilippinesShift Supervisor at Rustan Coffee Corporation - Starbucks Coffee Philippines
Napregem ResmaNapregem Resma
Shift Supervisor at Rustan Coffee CorporationShift Supervisor at Rustan Coffee Corporation
Kierstine Nichole Y. EbinaKierstine Nichole Y. Ebina
Barista at Rustan Coffee CorporationBarista at Rustan Coffee Corporation