Mary Jane Icaro

• Checked patient insurance, demographic, and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to DHA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Managed multi-line phone system and pleasantly greeted patients.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Optimized appointment scheduling to maximize doctor availability.
• Processed medical insurance claims and payments.
• Assisted with medical coding and billing tasks.
• Obtained payments from patients and scanned identification and insurance cards.

Managed office logistics by scheduling appointments, maintaining files and collecting payments.

• Provide exceptional customer service experience to all members, non-members and users of the facility
• Enrolling new members and assisting current members with their queries
• Greeting members and users of the gym as they come through reception
• Checking in members and verifying memberships

• Welcoming patients and visitors, answering the telephone and answering any inquiries
• Scheduling appointments and keep those appointments on time
• Assisting patients with completing necessary forms and documentation
• Keeping a clean and calm reception area
• Processing billing and payments, using medical software
• Liaising with Medicare and private health funds
• Faxing, scanning, filing, and mailing documentation
• Comforting distressed patients – this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency
• Equipment sterilization and cleaning
• Monitoring and ordering stationery and clinical supplies
• Booking and organizing staff and drivers for sample collection from some clinic
• Maintaining information confidentiality at all times
• Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion
• Assisting the patient while waiting for their schedule
• Online checking eligibility insurance if covered, Nextcare, Nas, Metlife etc
• Know how to operate system like Mac practice, Tracker and Unite
• Counting the medicine stocks and ordering as needed
• Sending messages location messages to the patient
• Refilling those nurses things
• Sending blood report to the email patient and attached them to their file
• Remove and giving those medicines to the patient as per the nurses
• Filling all the report of the patient of Dr
• Ghita and attached to the patient file
• Writing all the file number of the patient report from laboratories and radiology
• Attachment to the Mac Practice
• Takes vital signs and records this information on a medical chart
• Assists with the collection of lab specimens
• Transports patients to and from operating rooms, laboratories, and examining rooms
• Helps with bathing and grooming tasks
• Assists patients who need help walking or standing
• Communicates a patient’s needs to nurses and doctors as appropriate
• Feeds patients, ensuring that any special dietary needs are strictly adhered to
• Aids people in the use of any medical devices and equipment required for their specific condition
• Assists individuals with taking medication when needed
• Lifts patients in order to move them and prevent bedsores
• Updates relief workers on any unusual situations that may need to be addressed during their shift
• Checking icd10 code of the medicine
• Doing statistics for the all patient
• Prepare all injection and medicine needed including Dr Injection and PRP
• Assist the nurse in infusion IV with the patient and doing blood test and all the necessary things

• Company Overview: Emirates Healthcare Company
• Answer the phone calls, screen the patient and direct calls
• Providing information to callers
• Giving direction direction to the person’s correct destination
• Update and chase delegate tasks to ensure progress to deadlines
• Making sure all the supplies are available
• Handle all inquiries within capacity and managing correspondences
• Taking some medicine of the patient from pharmacy and report from radiology

• Company Overview: Emirates Tower
• Prepare some school supplies, for the office
• Serving coffee for the staff
• Maintain cleanliness in the pantry
• Responsible for the stocks like toiletries, office supply etc
• Serving a coffee, tea, juices, etc., to the meeting and conference

• Company Overview: Dubai, United Arab Emirates
• Great the customer
• Promote the product line and help maximize the sales
• Assists all walk in customers with enthusiastic hospitality
• In charge of selling area
• Take order from various customers through telephone order
• In charge for the stock taking order
• Prepare cashier change fund

• Company Overview: Lipa City Batangas Philippines
• Received phone calls, prepared minutes of the meeting and responsible for filling memorandum, voucher, and other letters
• Prepared bank deposits slips and bank cheque
• Keep files and record, Entertained all administrative and other related queries
• Summarized/ informed day to day activities to the president of the board
• Organize meetings, schedule appointments