MARY JANE G. NUESA
Quezon City
Summary
Results-driven Operations and Compliance Professional with over five years of experience in insurance operations and regulatory compliance. Expertise in beneficiary research, death matching verification, and records management, enhanced by strong cross-functional coordination skills. Proficient in leveraging advanced database systems and enterprise content management tools to ensure data integrity and optimise operational processes.
Overview
17
17
years of professional experience
Work History
Entities Agent
MDX Insurance Services Inc.
07.2026 - 09.2026
- Reviewed new business and renewal submissions to support efficient insurance underwriting operations.
- Verified driver and carrier documentation, ensuring compliance with underwriting requirements.
- Reviewed CDL records, MVRs, medical certificates, employment history, loss runs, and address verification documents.
- Validated policy information including physical damage coverage, non-owned coverage, cargo classifications, trailer specifications, and stated-value declarations.
- Coordinated with agents to resolve incomplete submissions and expired documentation, enhancing underwriting accuracy.
- Advised agents on compliance requirements and resubmission timelines to ensure alignment with company guidelines.
- (Remote)
Business Processor Senior Associate (Death Matching & Through Search)
Manulife Philippines
Quezon City
11.2022 - 08.2026
- Performed death matching verification by validating deceased policyholder records through internal and external data sources.
- Conducted extensive beneficiary research and background verification using Accurint and internal databases.
- Resolved missing beneficiary information issues, facilitating accurate and timely benefit disbursement.
- Ensured adherence to regulatory and company compliance standards throughout all verification and claims-related activities.
- Oversaw contract maturity processes, ensuring thorough review of policy records and prompt customer notifications.
- Handled sensitive correspondence, maintained updated recipient records, and ensured accuracy of contact information.
Business Processor Associate (New Business Front-End Indexing)
Manulife Philippines
Quezon City
11.2021 - 11.2022
- Maintained data quality standards and reduced processing errors through thorough document review.
- Indexed incoming insurance applications and supporting documents to ensure timely processing.
- Prepared digital document packages for downstream processing teams.
- Facilitated workflow management for underwriting and new business operations to enhance overall efficiency.
- Categorised medical records, application forms, and client documentation for streamlined filing and retrieval.
Computer Systems Administrator (Helpdesk)
ITECH Vision Pte Ltd
04.2011 - 03.2012
- Maintained uninterrupted operational support for clients by proactively addressing technical challenges.
- Delivered technical support for enterprise printing systems and hardware infrastructure, ensuring optimal functionality.
- Diagnosed equipment issues and coordinated maintenance activities with field engineers and vendors to minimise downtime.
- Scheduled technical dispatches according to service-level agreements (SLAs).
- Prepared maintenance and performance reports to support asset management and replacement planning.
Compliance Officer
New San Jose Builders
Quezon City
11.2009 - 02.2011
- Prepared compliance reports for management review to support regulatory adherence and inform decision-making.
- Monitored adherence to internal policies and operational procedures to identify potential compliance risks and ensure standards were met.
- Maintained accurate records and documentation to support regulatory and organizational requirements.
- Coordinated executive schedules and meetings to optimise time management and ensure effective communication.
- Collaborated with multiple departments to ensure efficient administrative operations.
Education
Bachelor of Science - Business Administration (BSBA), Major in Hotel and Restaurant Management
National College of Business and Arts (NCBA)
Quezon City, Philippines01-2005
Secondary Education -
St. Theresa's School of Novaliches
Quezon City, Philippines01-2001
Primary Education -
Victoria School Foundation
Quezon City, Philippines01-1997
Primary Education -
Virgen Delos Remedios School
Olongapo City, Philippines01-1995
Skills
- Beneficiary Verification
- Data Auditing & Validation
- Regulatory Compliance
- Compliance & Administration
- Risk Assessment & Mitigation
- Operations & Processing
- Operational Efficiency
- Process Improvement
- Reporting & Documentation
- Accurint Database
- Enterprise Content Management (ECM)
- Microsoft Office Suite
Timeline
Entities Agent
MDX Insurance Services Inc.
07.2026 - 09.2026
Business Processor Senior Associate (Death Matching & Through Search)
Manulife Philippines
11.2022 - 08.2026
Business Processor Associate (New Business Front-End Indexing)
Manulife Philippines
11.2021 - 11.2022
Computer Systems Administrator (Helpdesk)
ITECH Vision Pte Ltd
04.2011 - 03.2012
Compliance Officer
New San Jose Builders
11.2009 - 02.2011
Bachelor of Science - Business Administration (BSBA), Major in Hotel and Restaurant Management
National College of Business and Arts (NCBA)
Secondary Education -
St. Theresa's School of Novaliches
Primary Education -
Victoria School Foundation
Primary Education -
Virgen Delos Remedios School