Mary Jane De Claro

• Enhanced daily operations through effective administrative support for executives.
• Achieved seamless scheduling of executive calendars, optimising meeting coordination and travel arrangements.
• Improved document management by preparing and organising key files, ensuring accessibility and compliance.
• Protected sensitive information with discretion, maintaining high standards in documentation and filing systems.
• Fostered effective communication between management and stakeholders, strengthening collaboration efforts.
• Monitored project timelines and progress, providing accurate status reports to support decision-making.
• Streamlined email communications for executives, ensuring prompt and professional responses to inquiries.
• Optimised procurement operations, ensuring timely processing of purchase requests and accurate inventory updates.
• Executed successful company events and meetings, guaranteeing meticulous attention to logistics.
• Contributed to office management efficiencies, enhancing supply ordering processes and record management.
• Handled sensitive information with discretion, adhering to data protection laws and company policies.
• Scheduled and confirmed appointments for clients, customers, and executives to maximise time management.
• Managed diaries and organised meetings and appointments for senior executives to optimise their schedules.
• Collaborated with other departments to ensure cohesive business operations and effective communication.
• Implemented and maintained filing systems, ensuring efficient organisation and retrieval of documents.
• Acted as the first point of contact for visitors, providing a professional welcome and directing them appropriately.
• Sat in on meetings, hearings and conferences to document activities.

• Cleaned and prepared guest rooms to meet hotel standards for comfort.
• Changed linens, made beds, and replenished towels and supplies daily.
• Sanitised bathrooms, vacuumed floors, and dusted surfaces to maintain cleanliness.
• Reported maintenance issues and safety concerns to housekeeping supervisor promptly.
• Organised and handled housekeeping carts, tools, and cleaning supplies effectively.
• Assisted guests with requests and provided courteous service in hallways and rooms.
• Followed hotel safety protocols and hygiene procedures for room quality.
• Collaborated with housekeeping team to achieve daily room targets efficiently.
• Worked efficiently under tight schedules to prepare rooms for new guests timely.
• Collaborated with the housekeeping team to share best practices and improve efficiency.
• Welcomed guests, provided answers to questions and anticipated service needs.
• Provided excellent customer service by responding to guest requests courteously.
• Delivered extra linen, paper products and toiletries to guests upon request.
• Addressed and resolved guest complaints regarding room cleanliness or amenities swiftly.

• Provided early childhood care and learning support to children at community development centre.
• Assisted in planning and conducting age-appropriate activities to promote cognitive, emotional, and social development.
• Facilitated daily routines including storytelling, play-based learning, feeding, and hygiene guidance.
• Monitored children’s behaviour, progress, and developmental milestones, reporting observations to supervisors and parents.
• Ensured safety, cleanliness, and organisation of learning environment and play areas.
• Supported community outreach programmes and child welfare initiatives led by CSWD office.
• Maintained accurate records, attendance logs, and documentation for programme compliance.
• Collaborated with parents, guardians, and social workers to address children's needs and concerns.
• Participated in training and meetings to stay updated on child development practices and government guidelines.
• Maintained clean, safe working environments to eliminate accident risks.
• Achieved service time and quality targets.
• Managed complaints with calm, clear communication and problem-solving.

• Processed inbound and outbound deliveries by accurately encoding goods receipts and goods issues within SAP to ensure alignment between physical stock and digital records.
• Assisted in inventory reconciliation through regular cycle counting and resolved physical stock discrepancies in the SAP system to achieve high inventory accuracy.
• Supported master data maintenance by updating and managing material master data, including SKU details, storage locations, and bin assignments to facilitate efficient warehouse picking paths.
• Achieved service time and quality targets.

1. Real-Time Data Monitoring

• Statistical Process Control (SPC): Monitoring live charts to identify trends, shifts, or "out-of-control" points in the manufacturing process.
• Machine Parameters: Tracking variables such as temperature, pressure, flow rates, and chemical concentrations in real-time.
• Dashboard Management: Using specialized software to oversee multiple production stages simultaneously.

2. Quality Inspection & Testing

• Sampling: Collecting physical samples from the production line for laboratory analysis or microscopic inspection.
• Measurement: Using high-precision tools (e.g., calipers, automated optical inspection, or X-ray machines) to verify product dimensions and integrity.
• Defect Identification: Spotting visual or mechanical irregularities in components like wafers, lead frames, or Ball Grid Arrays (BGA).

3. Response & Intervention

• Triggering OCAPs: Following "Out-of-Control Action Plans" when data exceeds predefined limits.
• Line Stops: Empowered to pause production if a critical quality risk is detected to prevent further waste.
• First-Level Troubleshooting: Performing basic adjustments to machinery or process settings to bring the system back into alignment.

4. Documentation & Reporting

• Logs: Maintaining detailed electronic logs of all process deviations and the corrective actions taken.
• Shift Handovers: Communicating ongoing issues to the next shift to ensure continuity.
• Compliance: Ensuring all activities meet ISO standards and internal quality protocols.

• Operate POS system to efficiently process cash, card, and digital payments with accuracy.
• Provide friendly customer service by assisting shoppers with inquiries and product information.
• Scan and bag items carefully to ensure correct pricing and handling of merchandise.
• Manage refunds, exchanges, and void transactions following store policies.
• Maintain clean, organised, and safe checkout area at all times.
• Balance cash drawer at beginning and end of each shift for accurate sales recordings.
• Coordinate with supervisors and departments to resolve pricing issues or customer concerns.
• Processed payments by cash, cheque, or card to complete transactions.
• Maintained clean, tidy and organised checkout areas.
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
• Assist in promoting store discounts, loyalty programmes, and special offers.
• Support store operations by restocking, facing items, and maintaining order during peak hours.
• Follow company policies, safety procedures, and loss-prevention guidelines.

• Support daily operations of city budget office by providing clerical and administrative assistance.
• Assist in the preparation of financial documents, vouchers, and budget-related forms.
• Maintain organisation of records, files, and documents in line with government standards and confidentiality.
• Manage incoming communications, including letters, emails, and public enquiries.
• Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
• Handled photocopying documents, updating files and faxing communications for staff.
• Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
• Aid in processing and routing budget documents for review and approval.
• Contribute to data encoding, log updates, and accuracy checks of budget entries and reports.
• Coordinate schedules, meetings, and document flow with internal and external offices.
• Oversee office supplies and inventory levels, preparing requisitions as needed.
• Provide frontline support to visitors, addressing basic budget queries.
• Perform additional administrative tasks to enhance office efficiency and compliance.