Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mary Jane Collarga

Makati City

Summary

Dynamic and client-focused Account Manager with 10+ years of progressive experience in IT solutions sales, client relationship management, and business development, combined with an international career background in customer service and hospitality. Skilled at driving revenue growth, building strong client relationships, and aligning technology solutions to business needs. Multilingual professional (English, Tagalog, Japanese) with excellent interpersonal and communication skills.

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Diligent [Desired Position] with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Dynamic [Job Title] with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Account Manager

Sandz Solutions Philippines Inc.
Makati City
07.2022 - Current
  • Manage key enterprise accounts, ensuring satisfaction and long-term partnerships.
  • Present and propose IT solutions (infrastructure, cloud, cybersecurity, HCI, managed services).
  • Collaborate with technical teams to design and deliver tailored proposals.
  • Achieved consistent quota attainment by developing new opportunities within existing accounts.

Senior Account Manager

Asticom Technologies Inc. (Eastern Telecom Account)
Mandaluyong City
01.2020 - 06.2022
  • Established strong client relationships with key accounts.
  • Coordinated cross-functional teams to ensure project success and client satisfaction.
  • Achieved sales and retention targets, supporting digital transformation initiatives.

Sales Account Manager

Quaerito Qualitas, Inc. (Eastern Telecom Account)
Makati City
02.2018 - 12.2019
  • Managed enterprise client portfolio in ICT and telecom solutions.
  • Drove account planning, renewals, and upsell opportunities.
  • Acted as a trusted advisor to clients on IT and network requirements.

Customer Service Specialist

Teleperformance Philippines (Bell Mobility – Canadian Telco)
02.2016 - 12.2018
  • Handled technical support and billing inquiries for telecom clients.
  • Upsold value-added services, contributing to revenue growth.
  • Achieved top performance in customer satisfaction scores.

Medical Receptionist

Belhoul Specialty Hospital
Dubai, UAE
11.2014 - 12.2015

Food & Beverage Receptionist

Towers Rotana Hotel
Dubai, UAE
02.2012 - 10.2014

Waitress / Restaurant Supervisor

Hotel Yas Island Rotana
Abu Dhabi, UAE
01.2010 - 01.2012

Waitress / Restaurant Supervisor

Nihonbashitei Restaurant
Makati
01.2010 - 01.2012

Education

Bachelor of Science - Accountancy

Holy Cross of Davao College

Skills

  • Account Management & Client Retention
  • IT Solutions Sales (Cloud, Cybersecurity, Storage, HCI)
  • Business Development & Proposal Management
  • Project Coordination & Delivery Oversight
  • Customer Relationship Management (CRM)
  • Communication & Negotiation Skills
  • Languages: English, Tagalog, Japanese

Certification

  • Basic Computer Programming (OWWA, Philippines)
  • Receptionist & Employee Development Training (Yas Island Rotana, UAE)
  • Selling Techniques & Career Development Training (Yas Island Rotana, UAE)
  • Essential Food Safety (Yas Island Rotana, UAE)
  • Dell Solutions Expert Certification
  • Synology Sales Certification
  • HPE Sales Certification

Languages

English
Tagalog
Japanese

Timeline

Account Manager

Sandz Solutions Philippines Inc.
07.2022 - Current

Senior Account Manager

Asticom Technologies Inc. (Eastern Telecom Account)
01.2020 - 06.2022

Sales Account Manager

Quaerito Qualitas, Inc. (Eastern Telecom Account)
02.2018 - 12.2019

Customer Service Specialist

Teleperformance Philippines (Bell Mobility – Canadian Telco)
02.2016 - 12.2018

Medical Receptionist

Belhoul Specialty Hospital
11.2014 - 12.2015

Food & Beverage Receptionist

Towers Rotana Hotel
02.2012 - 10.2014

Waitress / Restaurant Supervisor

Hotel Yas Island Rotana
01.2010 - 01.2012

Waitress / Restaurant Supervisor

Nihonbashitei Restaurant
01.2010 - 01.2012

Bachelor of Science - Accountancy

Holy Cross of Davao College
Mary Jane Collarga