Mary Jane Balacuit
Taguig City
Summary
Aspire to get a job where can apply all the experiences and technical knowledge how can be utilized as a medium in achieving par excellence work. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Executive Assistant
First Balfour Inc.
Sucat, Parañaque City
02.2013 - 04.2018
- Provide general administrative support to Vice President for Construction Business Group
- Main clerical duties for office, including composing and sorting correspondence, submitting construction permit requests, scheduling internal and external meetings and ensure to take Minutes of Meeting
- Secure copies of documents for construction bids and projects
- Compose project correspondence
- Assist Accounting department or bookkeeper with accounts payable and billing
- This may include reviewing invoices, calculating cost of materials, expenditures and subcontractor fees
- Reviewing employee (project based) expense and reimbursement reports
- Collates Project updates and accomplishment to produce daily, weekly and monthly reports
- Generate and submit report for MANCOM and EXCOM daily, weekly and monthly as compliance
- Assist Project Managers by updating information needed to create proposals and budget reports
- Do other basic tasks common to business operations.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Promoted team productivity by keeping supplies organized and well-stocked.
Client Support (IT Helpdesk)
Strategic Networks Inc.
Paseo De Roxas, Makati City, Philippines
05.2010 - 02.2013
- Providing general administrative support, 1st level technical support to clients such as MS Office Application assistance and Basic network configuration including Internet Connectivity, Computer software troubleshooting, standard software installation, Outlook configuration, Installation of network and local printer, mapping of shared drive, rejoining user account to domain.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Interacted with team members across departments to research and resolve customer issues.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
- Provided crisis counseling and intervention services to clients in emergency situations.
Technical Support
Deutsche Knowledge Services Pte. Lte.
11.2009 - 03.2010
- Processing of DSL and Wireless Internet application for BCP Work from home headcounts
- Coordinating with TELCO to assures that all Work-from-Home users has DSL/Wireless Connections and able to access network via DBRas
- Taking of Minutes of Meeting
- Setup and coordinate meetings and conferences
- Organizing of files
- Coordinate with vendor(s) for delivery of services
- Ensure that Billing Accounts/Invoices routed to BCM to process within SLA
- Resolve issues on Billing Accounts and other concerns
- Preparing POs, arranging transportation service for BCP Work From Site Testers, IT /BCP Supports, BCP Heads for DR Site Testing and other VIPs Transactions
- Providing weekly and Monthly Statistical Reports about Installed / Disconnected / Transferred DSL / Wireless accounts of BCP Headcounts
- Resolves technical issues raised by the users (BCP Headcounts) such as software application etc
- Loading of BCP headcount’s profile at Disaster Recovery site
- Updating of users profiles
- Deletion of users profiles
- Configuration of Dbrass for work from home headcounts
- Configuration of email account of user
- Installation and configuration of Standard software
- Installation and configuration of wireless software
- Mapping of network printer and shared drive.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted with updating technical support best practices for use by team.
- Diagnosed and troubleshot hardware, software and network issues.
Inventory Clerk
The Merry Cooks, Inc.
Rustan’s Makati and Shopwise Alabang
05.2005 - 10.2006
- Increased sales financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions
- Monitors competition by gathering current marketplace information on pricing, products, new products, and delivery schedules, merchandising techniques.
- Provides sales information by collecting, analyzing, and summarizing data and trends
- Accomplished sales and organization mission by completing related results as needed.
Administrative Assistant
Deepe Marketing Corporation
Tandang Sora, Quezon City
07.2003 - 12.2003
- Create and modify documents using Microsoft Office
- Perform general clerical duties
- Maintain hard copy and electronic filing system
- Preparing quotation and POs
- Research price, and purchase office supplies
- Organizing of company files.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Created and maintained databases to track and record customer data.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Science - Information Technology
Philippine Christian University
Manila, Philippines 06.2007 - 10.2009
Associate of Science - Computer Science
Colegio De San Pedro
Laguna, Philippines 06.2000 - 03.2003
Skills
Interpersonal and written communication
Support inquiry assistance
Client relationship building
Multitasking Abilities
Critical Thinking
34 WPM typing speed
Filing and data archiving
Business writing
Travel coordination
Mail handling
Schedule & calendar planning
Administrative support
Technical Support
Computer Skill
Windows Software / MS Office Application, Basic background in LAN Networking including Internet Connectivity, Computer Configuration and Troubleshooting, Software Installation, Email Outlook Configuration.
Personal Information
- Age: 39 yrs. old
- Nationality: Filipino
- Marital Status: Married
- Religion: Catholic
Internal Attributes
Hardworking, honest, motivated, approachable, determined, persevering, initiative, can handle multi tasking and a team player.
References
- Ms. Mayeth Marasigan, First Balfour. / Quality Control, Supervisor, +639178065319
- Mr. Eric Alvarez, Zuellig Pharma Corp. / Helpdesk Supervisor, +639266905184
- Ms. Jinkee Aunzo, Strategic Networks Inc. / Accountant, +639237083725
Timeline
Executive Assistant
First Balfour Inc.
02.2013 - 04.2018
Client Support (IT Helpdesk)
Strategic Networks Inc.
05.2010 - 02.2013
Technical Support
Deutsche Knowledge Services Pte. Lte.
11.2009 - 03.2010
Bachelor of Science - Information Technology
Philippine Christian University
06.2007 - 10.2009
Inventory Clerk
The Merry Cooks, Inc.
05.2005 - 10.2006
Administrative Assistant
Deepe Marketing Corporation
07.2003 - 12.2003
Associate of Science - Computer Science
Colegio De San Pedro
06.2000 - 03.2003