Mary Jane Artuz
City of General Trias, Cavite
Summary
Results-driven Support Services Manager with expertise in team management, client communication, and budget oversight. Proven ability to enhance operational efficiency and ensure compliance while fostering high-performance teams.
Overview
18
18
years of professional experience
Work History
Support Services Manager
Suntrust Properties, Inc.
Taguig City
03.2021 - Current
- Assisted in coordinating support service activities for effective operations.
- Communicated with team members to resolve client inquiries promptly.
- Collaborated with departments to streamline support processes.
- Provided administrative support to enhance team productivity daily.
- Resolved conflicts among team members promptly through effective problem-solving techniques.
- Conducted regular meetings with staff to address issues, provide guidance, and develop strategies to improve customer satisfaction levels.
- Ensured compliance with applicable laws, regulations, and organizational policies related to support services activities.
- Recruited qualified personnel for open positions within the organization's technical support teams.
- Assisted with developing budgets for departmental projects and monitored spending against budget allocations.
- Organized training sessions on new technologies, software applications, and processes related to support services operations.
- Managed a team of support staff to ensure service objectives were met.
- Monitored and evaluated the performance of all support staff.
- Implemented company-wide policy changes and initiatives to improve support capabilities.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Organized and maintained documents, files and records.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Established work procedures or schedules to organize daily work of administrative staff.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Property Administrator
Suntrust Properties, Inc.
Taguig City
06.2013 - 02.2019
- Coordinated maintenance requests and scheduled repairs with service providers.
- Assisted in property inspections to ensure compliance with regulations.
- Supported the preparation of monthly financial reports for property management.
- Prepared annual budgets for each unit or building complex under management.
- Participated in continuous development and enhancement of property control system.
- Managed the maintenance of common areas, such as landscaping, parking lots, and other shared spaces.
- Ensured that all property taxes were paid on time and reported to the appropriate agencies.
- Collected delinquent accounts receivable from tenants in a timely manner.
- Responded quickly to emergency situations involving the property.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Handled resident complaints and expedited maintenance requests.
- Updated tenant and unit information to keep current in housing database.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Recommended clarifications and changes in program policies to director of property management.
Sales Supervisor
Suntrust Properties, Inc.
Taguig City
06.2008 - 05.2013
- Supervised daily sales operations to ensure team performance and customer satisfaction.
- Analyzed customer feedback to improve service delivery and product offerings.
- Collaborated with marketing teams to align promotional activities with sales efforts.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Maintained relationships with customers through regular follow-up calls and emails.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Coordinated with other departments to ensure smooth workflow.
- Ensured compliance with company policies and procedures related to sales operations.
- Conducted market research and reported on competitors.
- Resolved customer complaints regarding sales and service.
Education
Bachelor of Science - Real Estate Management
Urban Institute of Real Estate
Makati City02-2013
Bachelor of Science - Computer Science
Asian Development Foundation College
Tacloban City, Leyte04-2000
Bachelor of Science - Physical Therapy
Ago Medical And Educational College
Legazpi City04-1996
Skills
- Service operations
- Team management
- Client communication
- Budget management
- Compliance assurance
- Process improvement
Timeline
Support Services Manager
Suntrust Properties, Inc.
03.2021 - Current
Property Administrator
Suntrust Properties, Inc.
06.2013 - 02.2019
Sales Supervisor
Suntrust Properties, Inc.
06.2008 - 05.2013
Bachelor of Science - Real Estate Management
Urban Institute of Real Estate
Bachelor of Science - Computer Science
Asian Development Foundation College
Bachelor of Science - Physical Therapy
Ago Medical And Educational College